Tiffany & Co. Client Care Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Jun 22, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. is hiring a Client Care Advisor in London, UK—deliver exceptional service across omni-channel platforms while driving sales and building luxury client relationships.
Role & Responsibilities
- Identify buying signals and engage clients through storytelling and discovery to build credibility and long-term relationships
- Consistently achieve or exceed monthly, quarterly, and annual sales targets whilst maintaining departmental productivity KPIs
- Collect and analyse client information to determine next engagement opportunities and encourage repeat business
- Build enduring client relationships by delivering warm welcomes and personalised service that differentiates the brand
- Create moments of joy through exemplary service delivery, ensuring outstanding client satisfaction scores
- Manage multi-channel client interactions—calls, correspondence, and omni-channel platforms—with efficiency and accuracy
- Leverage cross-selling, up-selling, and personalisation opportunities to maximise transaction value
- Cultivate and maintain a curated client portfolio; execute strategic outreach plans and acknowledge milestone events
- Act as a brand advocate and trusted authority, resolving client dissatisfaction with emotional intelligence and accountability
- Support VIP client engagement and event hosting to strengthen lifetime loyalty and brand affinity
Qualifications
- Superior communication and interpersonal skills
- Proven track record of achieving sales results in retail or contact centre environments
- Ability to work effectively with a diverse, global client base
- Familiarity with website technology, e-commerce navigation, and digital commerce terminology
- Flexibility to work variable schedules, including weekends and non-traditional hours
- Right to work and remain in the United Kingdom
- Professional fluency in a second language relevant to EMEA markets (preferred)
- Experience implementing operational tools and novel processes (preferred)
Skills
Experience
Minimum 3 years of prior experience in retail sales, service delivery, or contact centre operations, with demonstrated success in achieving sales targets and managing client relationships. Experience in the luxury sector is highly valued. The candidate must demonstrate a proven ability to deliver operational excellence whilst maintaining service standards in a fast-paced, multi-tasking environment.
Education
College or university degree preferred; no specific field of study required.
Workplace
This position is based in London, England, UK.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Customer Service Specialist», «Sales Representative», «Luxury Client Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.