Tiffany & Co. Client Advisor

Overview

Tiffany & Co. is an iconic luxury jewellery house renowned for its craftsmanship, timeless design and exceptional client service. As a member of the LVMH group, the brand combines its independent creative heritage with the resources of a global luxury conglomerate, offering a workplace that values product knowledge, elevated service standards and professional development.

Role & Responsibilities

• Deliver outstanding retail performance to achieve sales targets and service KPIs through consultative client engagement.
• Maintain operational excellence by ensuring adherence to store procedures, product presentation standards and accurate inventory control.
• Act as a brand ambassador, upholding Tiffany’s standards of appearance, hospitality and luxury guest experience at all times.
• Collaborate proactively with colleagues to foster a trusting, professional team environment and complete required trainings.
• Develop and nurture client relationships to build loyalty, drive repeat business and participate in store events and clienteling activities.
• Receive and respond to client inquiries and complaints, escalating when necessary to preserve the customer experience.

Qualifications

• Minimum three years’ experience in retail or client-facing roles, ideally within luxury retail, hospitality or high-end service environments.
• Proven track record of achieving sales results and developing customer relationships.
• Excellent verbal communication skills and polished personal presentation.
• High level of responsibility, organisational ability and capacity to prioritise in a fast-paced environment.
• Ability to serve a diverse client base and adapt to changing commercial priorities.
• Familiarity with POS systems and professional email communication workflows.
• Business-level proficiency in German and English.

Skills

Experience

Minimum 3 years of retail or client-facing experience, with preference for candidates with demonstrated success in luxury goods, hospitality or high-end service environments.

Education

High-school diploma or equivalent; vocational training or certifications in retail, hospitality or a related field preferred.

Workplace

Culture

Tiffany & Co. fosters a culture defined by craftsmanship, refinement and client-centric service. Employees are expected to embody the brand’s elegant aesthetic, participate in continual learning and collaborate within a professional, supportive team backed by the wider LVMH network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.