Tiffany & Co. Client Advisor
Tiffany & Co. in Toronto seeks a Client Advisor (Yorkdale). Full-time, $20.57–$27.83 CAD/hr; client-facing luxury sales role eligible for commission.
Overview
Tiffany & Co. is an internationally recognised luxury jeweller and maison renowned for its exceptional craftsmanship, iconic designs and client-first service. Operating as part of the LVMH group, the brand combines deep heritage with a modern emphasis on sustainability, experiential retail and elevated clienteling.
Role & Responsibilities
- Embodies the Tiffany brand in every client interaction, delivering the signature 'Tiffany Touch' and creating memorable, personalised experiences.
- Develops and nurtures long-term client relationships through proactive clienteling, follow-up and capture of client data in CRM systems.
- Consistently achieves or exceeds monthly, quarterly and annual commercial targets; drives repeat business and lifetime client value.
- Converts clients through discovery-led selling and product storytelling across key product pillars.
- Executes elevated in-store hospitality and merchandising to optimise the client experience and act on Net Promoter Score (NPS) feedback.
- Uses Point of Sales (POS) systems and client tracking systems to process transactions, manage client records and support post-sale service.
- Collaborates with store colleagues to identify outreach opportunities, appointments and tailored styling solutions for clients.
Qualifications
- Minimum three years' retail, luxury retail or client-facing experience (hospitality experience considered).
- Proven track record of achieving measurable commercial results in a sales-driven environment.
- Flexible availability to work non-traditional hours, including evenings, weekends and holidays.
- Ability to engage and connect with a diverse, high-net-worth clientele and to build trust quickly.
- Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
- Legal authorization to work in Canada (must be eligible to work in the country where the position is based).
Skills
Experience
Minimum 3 years of retail or luxury client-facing experience with demonstrable commercial results and a record of meeting or exceeding sales targets.
Education
College or university degree preferred.
Workplace
This position is based in Toronto, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 20.57 to CAD 27.83 per hour.
Benefits
Eligible for applicable sales commission.
Culture
Tiffany & Co. cultivates a service-driven, client-centric culture that values craftsmanship, elegance and sustainability. The workplace emphasizes high standards of hospitality, collaborative teamwork and continuous refinement of the client experience under the broader LVMH luxury network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Consultant», «Client Relations Associate», «Retail Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.