Tiffany & Co. Client Advisor

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Represent Tiffany & Co. in every client interaction, using the Tiffany touch to create extraordinary experiences.
• Act as an excellent communicator and brand ambassador, conveying passion for Tiffany and demonstrating an entrepreneurial spirit.
• Develop client relationships and exceed commercial targets and sales plans.
• Foster a clienteling culture, encourage an entrepreneurial spirit, and strengthen client development to grow outreach business.
• Deepen client relationships to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data and cultivate new and existing client relationships.
• Generate a significant portion of sales through repeat client business.
• Identify innovative ways to grow business by delivering an elevated experience at every client appointment.
• Drive business through key product pillars.
• Convert clients through curiosity and discovery each day.
• Elevate the in-store experience by consistently creating memorable moments for every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony, using the Tiffany Touch and a personal approach.
• Demonstrate the Client Experience Behaviors identified within the NPS program, and use client feedback to make every in-store experience memorable.
• Apply best practices to optimize hospitality and store amenities, creating unique experiences, and act on NPS performance and client feedback.
• Connect with clients’ wardrobes and style them.

Qualifications

• Experience in retail, luxury retail, or relevant client-facing work, such as hospitality.
• A proven track record of achieving commercial results.
• Ability to connect with clients.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sale (POS) systems, client tracking systems, and Microsoft Outlook/email.
• Authorization to work in the United States or the country where the position is based.
• Desired: a college or university degree.
• Desired: proficiency in multiple languages.

Skills

Experience

Minimum 3 years

Education

A college or university degree is desired.

Benefits

Eligible for sales commission.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.