Tiffany & Co. Client Advisor

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Embody the Tiffany brand in each client interaction, delivering memorable moments through the 'Tiffany Touch' personal service approach
• Develop and deepen client relationships to drive lifetime loyalty, repeat business, and exceed monthly, quarterly, and annual sales targets
• Capture and cultivate client data, building a strong book of business through client-centric engagement and relationship management
• Consistently achieve or exceed commercial targets through disciplined sales execution, product knowledge, and consultative selling
• Deliver elevated client experiences by connecting product offerings to individual client needs, styling clients, and identifying innovative growth opportunities
• Execute best practices in hospitality and store amenities; leverage Net Promoter Score (NPS) feedback to continuously optimize the in-store experience
• Demonstrate expertise in key product pillars and drive conversion through consultative discovery and curiosity
• Maintain proficiency with Point of Sales (POS) systems, client tracking platforms, and Microsoft Outlook for seamless operational execution

Qualifications

• Minimum 3 years of retail or luxury retail experience, or equivalent client-facing experience in hospitality or related fields
• Proven track record of achieving and exceeding commercial sales targets and KPIs
• Fluent in Mandarin Chinese (required); English proficiency essential
• Demonstrated ability to connect authentically with diverse client bases and build lasting relationships
• Authorization to work in the United States
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays

Skills

Experience

Minimum 3 years of retail, luxury retail, or client-facing service experience with a demonstrated track record of achieving commercial results. Experience building and maintaining a personal client book and driving sales through relationship-based selling is essential. Hospitality or premium service backgrounds are highly valued.

Education

A college or university degree is desired but not required. High school diploma or equivalent is the baseline educational requirement.

Workplace

Compensation

The base compensation for this position ranges from USD 20.40 to USD 27.60 per hour.

Benefits

Sales commission eligibility.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.