Tiffany & Co. Client Advisor
Tiffany & Co. in Montreal (Royalmount) seeks a Full‑Time Client Advisor to deliver exceptional client experiences and drive sales.
Overview
Tiffany & Co. is an iconic luxury jeweller renowned for exceptional craftsmanship and distinctive design. Now part of the LVMH group, Tiffany combines a storied heritage with a contemporary commitment to client service and corporate sustainability. As an employer it emphasizes high standards, client-centricity and artisanal quality across its retail network.
Role & Responsibilities
- Embodies the Tiffany brand in every client interaction, using the Tiffany Touch to create memorable, personalised experiences.
- Develops and cultivates long-term client relationships through proactive clienteling and data capture to drive repeat business and lifetime loyalty.
- Consistently achieves or exceeds individual and store commercial targets across monthly, quarterly and annual cycles.
- Implements NPS-driven service behaviours; solicits and leverages client feedback to refine in‑store hospitality and experiences.
- Drives sales through key product pillars, converting appointments and walk-ins via curiosity-led discovery and styling advice tied to clients’ wardrobes.
- Supports store initiatives to optimise hospitality, amenities and bespoke selling ceremonies that enhance the customer journey.
Qualifications
- Minimum three years of experience in retail, luxury retail or client‑facing hospitality roles with demonstrable commercial results.
- Proven track record of meeting or exceeding sales targets and developing a personal client book.
- Excellent interpersonal and communication skills with the ability to connect authentically with a diverse clientele.
- Flexible availability to work non‑traditional hours, including evenings, weekends and holidays.
- Authorization to work in Canada.
- Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook.
Skills
Experience
Minimum of 3 years in retail, luxury retail, or hospitality with a proven commercial track record and experience building repeat client business.
Education
Post‑secondary education preferred (college or university degree advantageous).
Workplace
The successful candidate will be located in Montreal, Quebec, Canada.
Culture
Tiffany & Co. cultivates a high‑touch, client‑first environment where heritage craftsmanship and contemporary service excellence converge. The brand values inclusivity and provides accommodations during recruitment, reflecting a commitment to diversity and accessible hiring practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Consultant», «Client Relations Advisor», «Retail Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.