Tiffany & Co. Client Advisor

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Embody the Tiffany brand promise through exceptional customer interactions, employing a personalized approach to create extraordinary experiences for each client
• Cultivate and deepen client relationships to foster long-term loyalty and sustained spending across product categories
• Consistently achieve or exceed monthly, quarterly, and annual store sales objectives through strategic clienteling and transactional excellence
• Record and maintain comprehensive client data and develop relationships with both prospective and existing clientele
• Generate a substantial portion of sales revenue through repeat business and client base expansion
• Drive growth through key product pillars and demonstrate comprehensive product knowledge
• Demonstrate brand passion as a Tiffany ambassador during every sales ceremony, incorporating personal service delivery
• Deliver exceptional in-store experiences by executing best practices in hospitality and store operations
• Act upon customer experience feedback derived from the Tiffany Experience Index (TEI) survey program and implement improvements based on performance metrics
• Maintain flexibility in scheduling to support peak sales periods and boutique operations

Qualifications

• Minimum three years of retail sales experience, preferably in the luxury sector or hospitality with demonstrated customer-facing excellence
• Proven ability to consistently achieve and exceed commercial targets
• Natural ability to connect authentically with diverse clientele across socioeconomic and demographic backgrounds
• Proficiency with point-of-sale (POS) systems, customer relationship management (CRM) platforms, and Microsoft Outlook
• Flexible availability including weekend and evening shifts
• Professional demeanor with excellent written and verbal communication skills
• Entrepreneurial mindset with drive to build personal client book of business

Skills

Experience

Minimum three years of retail sales experience, preferably in luxury or hospitality sectors with demonstrated ability to achieve commercial targets and maintain strong customer relationships.

Education

Secondary education required; university degree or Gemology certification preferred.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.