Tiffany & Co. Client Advisor

Location
Employment Full-Time
Seniority Mid-Level
Department Retail & Boutique Operations
Industry High Jewelry
Posted Apr 10, 2026
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Tiffany & Co. in Mexico City seeks a Client Advisor to deliver the Tiffany experience, build client relationships and exceed sales targets.

Overview

Tiffany & Co. is an iconic international jeweller renowned for exceptional craftsmanship, timeless design and a high-touch retail experience. As part of the LVMH group, the maison combines heritage-led jewellery and watchmaking with a contemporary commitment to sustainability and elevated client service.

Role & Responsibilities

  • Embodies the Tiffany brand and delivers the ‘Tiffany touch’ in every client interaction, personalizing the in-store experience.
  • Develops and cultivates long-term client relationships through proactive clienteling, follow-up and recording of customer data.
  • Consistently attains or surpasses monthly, quarterly and annual store sales targets and contributes to repeat business.
  • Drives sales across key product pillars and identifies opportunities to grow individual client spend.
  • Delivers memorable, hospitality-led in-store service; implements TEI customer experience behaviours and acts on client feedback.
  • Maintains accurate CRM and POS records, and applies best practices to optimise store hospitality and customer amenities.
  • Promotes a culture of customer care, entrepreneurial selling and team-driven client development.

Qualifications

  • Minimum three years of retail sales experience, preferably within luxury retail or hospitality.
  • Proven track record of meeting or exceeding commercial targets.
  • Excellent interpersonal skills with the ability to connect and build rapport across a diverse client base.
  • Flexible availability to work retail hours, including weekends and peak trading periods.
  • Operational proficiency with POS systems, customer tracking/CRM systems and Microsoft Outlook.

Skills

POS systems customer tracking systems Microsoft Outlook TEI Clienteling Relationship building Sales closing Cross-cultural communication

Experience

Minimum 3 years of retail sales experience, ideally in luxury goods or client-facing hospitality, with demonstrable commercial results and repeat-client development.

Education

University degree preferred; gemology qualification (certificate or diploma) desirable.

Workplace

This position is based in Mexico City, Ciudad de México, Mexico.

Culture

Tiffany & Co. cultivates a service-focused, craftsmanship-driven culture where attention to detail and refined hospitality define the workplace. As part of LVMH, the maison places strong emphasis on heritage, design excellence and responsible business practices while encouraging entrepreneurial spirit among its retail teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Advisor», «Boutique Sales Associate», «Luxury Sales Specialist», «Retail Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.