Tiffany & Co. Client Advisor
Tiffany & Co. seeks a Client Advisor in London (Royal Exchange) to lead clienteling, coach teams and drive luxury retail sales excellence.
Overview
Tiffany & Co. is an iconic luxury jeweller with a global retail presence known for its craftsmanship, heritage and client-focused service. The brand operates within the LVMH group, combining American design legacy with the resources and global footprint of a leading luxury conglomerate.
Role & Responsibilities
- Lead and coach the sales team on the sales floor to deliver exceptional client experiences and achieve store KPIs (sales, client experience, operational excellence).
- Drive team accountability and performance through workforce planning, daily management, and professional development initiatives.
- Develop and deploy sales and clienteling strategies; ensure Client Advisors maintain and execute effective client development plans.
- Act as a key holder and support store opening/closing procedures, ensuring compliance with brand and LVMH operational policies.
- Represent the brand with authentic storytelling, building long-term client relationships and leveraging local market insights and networks.
- Collaborate with store leadership and headquarters to pilot and roll out new tools, systems and working methods; propose operational improvements.
Qualifications
- Minimum 3 years of retail or luxury retail experience, or relevant client-facing experience (e.g., hospitality).
- Proven track record of achieving sales results and cultivating relationships with a diverse client base.
- Experience in omnichannel luxury retail and deploying clienteling or sales initiatives.
- Authorization to work in the United Kingdom.
- Flexibility to work non-traditional hours including evenings, weekends and holidays.
- Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
Skills
Experience
Minimum three years of experience in retail or luxury retail (or equivalent client-facing sectors such as hospitality), with demonstrable success in sales, clienteling and team leadership within an omnichannel environment.
Education
College/university degree preferred. Graduate Gemologist qualification or Gemological Institute of America (GIA) coursework preferred.
Workplace
The role is situated in London, England, UK. There are currently 435 open positions in London on Cerulean, with 17 added recently. Within England, Cerulean currently features 543 open roles, including 18 recent additions. Across UK, Cerulean lists 570 open roles — 19 of them newly added.
Benefits
Competitive pay; medical, dental and eyecare; pension plans; paid time off; adoption and surrogacy assistance; parental leave; employee programs supporting mental, emotional, physical and financial well-being.
Culture
Tiffany & Co. emphasises craftsmanship, joyful client service and a collaborative, inclusive workplace. As part of LVMH, the brand combines a legacy-driven creative spirit with global luxury retail standards and a commitment to diversity, equity, inclusion and belonging.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.