Tiffany & Co. Client Advisor
About Tiffany & Co.
Tiffany & Co. is an internationally recognised luxury jeweller renowned for its craftsmanship, iconic design language and elevated client experience. Now part of the LVMH group, the maison combines a strong heritage with the resources of a leading luxury conglomerate, offering career pathways across retail, client development and leadership roles.
Tiffany & Co. seeks a Client Advisor at Harrods, London. Permanent role focused on sales, client development and team leadership.
Role & Responsibilities
- Deliver outstanding client experiences through authentic brand storytelling and personalised clienteling to achieve store KPIs (sales, client experience, operational excellence).
- Coach, develop and motivate the sales team on the floor; lead by example to drive performance and professional growth.
- Own client development strategies for assigned advisors, monitor results and optimise outreach across omnichannel touchpoints.
- Act as a key holder: support store opening/closing procedures, workforce planning and ensure compliance with Tiffany & LVMH operational policies.
- Analyse market dynamics and competitor activity; build networks within the local community to enhance the client experience and grow the client base.
- Champion adoption of new tools and ways of working; liaise with headquarters to test, share feedback and support roll‑out of systems and programs.
Qualifications
- Minimum three years' experience in retail, luxury retail or a relevant client‑facing environment (e.g., hospitality).
- Proven track record of achieving sales targets and cultivating lasting relationships with a diverse clientele.
- Demonstrable experience in omnichannel luxury sales and clienteling initiatives.
- Flexibility to work non‑traditional hours, including evenings, weekends and holidays.
- Legal authorization to work in the United Kingdom.
Skills
Experience
Minimum 3 years of experience in luxury retail or other high‑touch client-facing roles, with a measurable record of sales achievement and client development.
Education
College/university degree preferred; Graduate Gemologist qualification or Gemological Institute of America (GIA) coursework is desirable.
Workplace
The role is situated in London, England, UK.
Benefits
Comprehensive benefits including adoption and surrogacy assistance, parental leave, medical, dental and eyecare coverage, pension plan, paid time off, and programmes supporting mental, emotional and financial well‑being.
Culture
Tiffany & Co. cultivates a client‑centric, collaborative culture grounded in craftsmanship, creativity and inclusivity. As part of LVMH, the maison emphasises employee development, wellbeing and diversity, encouraging teams to combine heritage with entrepreneurial thinking.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Consultant», «Client Relations Advisor», «Personal Shopping Advisor», «Retail Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.