Tiffany & Co. Client Advisor

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Represent Tiffany & Co. in each client interaction, creating exceptional experiences through the Tiffany Touch.
• Communicate effectively as a brand ambassador, conveying passion for Tiffany & Co. and demonstrating an entrepreneurial spirit.
• Develop client relationships, build a personal client base, and achieve or exceed sales plans and commercial targets.
• Foster a clienteling culture, encourage entrepreneurial thinking, and develop outreach business.
• Deepen client relationships to drive lifetime loyalty and spending.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data and cultivate new and existing client relationships.
• Generate a significant portion of sales through repeat client business.
• Grow business through elevated client experiences at each appointment.
• Drive business through key product pillars and convert clients through daily curiosity and discovery.
• Elevate the in-store experience by creating memorable moments for every client.
• Deliver the Tiffany Touch during every selling ceremony.
• Demonstrate Client Experience Behaviors identified within the NPS program, and use client feedback to improve in-store experiences.
• Apply best practices in hospitality and store amenities to create unique experiences, and act on NPS performance and client feedback.
• Connect clients with their wardrobes and style them.

Qualifications

• Experience in retail, luxury retail, or relevant client-facing work such as hospitality.
• A proven record of achieving commercial results.
• Ability to connect with clients.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with point-of-sale (POS) systems, client tracking systems, and Microsoft Outlook/email.
• Authorization to work in the United States or the country where the position is based.
• A college or university degree is desired.
• Proficiency in multiple languages is desired.

Skills

Experience

Minimum 3 years

Education

A college or university degree is desired.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.