Tiffany & Co. Client Advisor

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Deliver exceptional service and results in line with luxury standards and etiquette.
• Exceed individual and store sales objectives and KPIs through an entrepreneurial approach.
• Develop client strategies to drive sales, cross-selling and loyalty, creating memorable experiences through sales of new creations and services.
• Follow Tiffany and LVMH procedures and uphold operational standards for inventory, reservations, transfers and care services.
• Contribute to an inclusive, supportive team environment.
• Use authentic brand storytelling to convey Tiffany’s craftsmanship, legacy, commitment and integrity.
• Build lasting relationships with clients and team members through strategic questioning.
• Proactively provide relevant services, including personalization and product care, to celebrate clients’ special moments and build trust.
• Maintain professionalism, adapt behavior and apply feedback appropriately.
• Show resilience when taking on challenging assignments and embrace innovation and new ways of working.
• Promote a positive, ambitious and collaborative attitude that supports an inclusive team culture.

Qualifications

• At least 3 years of experience in a luxury retail environment or client-related field such as hospitality.
• Experience in sales and clienteling in an omnichannel luxury environment.
• A proven record of achieving sales results and building relationships with a diverse client base.
• Passion for luxury retail; jewelry or watch expertise is a plus.
• Collaborative approach with strong interpersonal and communication skills.
• Service-oriented approach and knowledge of luxury etiquette.
• Experience implementing sales strategies and clienteling initiatives.
• Digital aptitude and confidence using omnichannel tools.
• Proficiency with point-of-sale systems, client tracking systems and Microsoft Outlook/email.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Authorization to work in the United States or the country where the position is based.
• Proficiency in multiple languages is preferred.
• A college or university degree is preferred.
• A Graduate Gemologist degree or prior Gemological Institute of America (GIA) coursework is preferred.

Skills

Experience

At least 3 years in a luxury retail environment or client-related field such as hospitality.

Education

A college or university degree is preferred. A Graduate Gemologist degree or prior Gemological Institute of America (GIA) coursework is preferred.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.