Tiffany & Co. Client Advisor

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Represent Tiffany & Co. in every client interaction, creating an extraordinary experience through the Tiffany Touch.
• Communicate the brand’s passion as an ambassador and bring an entrepreneurial spirit to the role.
• Build client relationships, develop a personal business, and exceed sales plans and commercial targets.
• Foster a clienteling culture, encourage entrepreneurship, and strengthen client development to grow outreach business.
• Deepen client relationships to build lifetime loyalty and spend.
• Meet or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data and develop new and existing client relationships.
• Generate a significant portion of sales through repeat clients.
• Grow business through elevated experiences at client appointments.
• Drive sales through key product pillars and convert clients through daily curiosity and discovery.
• Deliver memorable in-store experiences to every client.
• Demonstrate the Tiffany Touch during each selling interaction.
• Apply Client Experience Behaviors in the NPS program and use client feedback to improve in-store experiences.
• Optimize hospitality and store amenities, apply best practices, and act on NPS performance and client feedback.
• Connect products with clients’ wardrobes and style them.

Qualifications

• Experience in retail, luxury retail, or a relevant client-facing field such as hospitality.
• A proven record of achieving commercial results.
• Ability to connect with clients and serve a diverse client base.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proficiency with point-of-sale (POS) systems, client tracking systems, and Microsoft Outlook/email.
• Authorization to work in the United States or the country where the position is based.
• A college or university degree is preferred.
• Proficiency in multiple languages is preferred.

Skills

Experience

Minimum 3 years

Education

A college or university degree is preferred.

Benefits

Eligible for bonus and sales incentives.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.