Tiffany & Co. Client Advisor

Overview

Tiffany & Co., a distinguished name in luxury jewelry, is part of the LVMH Group, a global leader in high-quality products. Known for its timeless elegance and exceptional craftsmanship, Tiffany & Co. offers a dynamic work environment where innovation and tradition blend seamlessly. The company is committed to fostering a diverse and inclusive workplace, empowering its employees to reach new heights in their careers.

Role & Responsibilities

• Deliver unparalleled service and uphold standards of excellence and luxury etiquette.
• Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs.
• Build client development strategies to drive sales, cross-sales, and client loyalty, curating memorable experiences.
• Ensure compliance with Tiffany and LVMH procedures, maintaining operational excellence in inventory, reservation management, and care services.
• Contribute to an inclusive and supportive team environment, fostering a culture where people make the difference.
• Inspire clients through authentic brand storytelling, conveying Tiffany’s legacy of craftsmanship and integrity.
• Connect with clients and team members by asking strategic questions and establishing lasting relationships.
• Think and act with intention to elevate, surprise, and celebrate clients' special moments, providing proactive and relevant services.
• Display professionalism and agility, adapting behavior and implementing feedback appropriately.
• Exercise resilience through challenging assignments and celebrate innovation in adopting new ways of working.
• Exhibit a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of joy.

Qualifications

• Minimum 3 years of experience in luxury retail or client-related environments such as hospitality.
• Proven track record in achieving sales results and cultivating relationships with a diverse client base.
• Passion for luxury retail environments; expertise in jewelry or watches is a plus.
• Collaborative team player with strong interpersonal and communication skills.
• Thoughtful and service-oriented with knowledge of luxury etiquette.
• Experienced in deploying sales strategies and clienteling initiatives.
• Digitally-savvy and comfortable with omnichannel tools.
• Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Authorization to work in the country where the position is based.

Skills

Experience

Minimum 3 years of experience in luxury retail or a client-related field such as hospitality.

Education

A college/university degree is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is advantageous.

Workplace

Benefits

Tiffany & Co. offers comprehensive benefits, including global benefits like adoption and surrogacy assistance, parental leave, and programs supporting mental, emotional, physical, and financial well-being. Competitive pay, medical, dental, and eyecare, pension plans, and paid time off are also provided.

Culture

Tiffany & Co. is committed to diversity, equity, inclusion, and belonging, creating a more inclusive jewelry industry. The company values creativity, perspective, and lived experience, fostering an environment where all employees can shine and evolve.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.