Tiffany & Co. Client Advisor, Contact Centre
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $20.57–27.83/hour
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Aug 6, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. Client Advisor, Contact Centre in Toronto—deliver luxury client service across phone, email, and chat. CAD $20.57–$27.83/hr, full-time.
Role & Responsibilities
- Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity across phone, email, and live chat channels
- Embody the Tiffany brand in each client interaction, responsible for delivering luxury best-in-class client experience across multiple contact channels
- Listen to each client's personal needs and address them through elevated and authentic communication
- Achieve and exceed client service goals and commercial sales targets
- Consistently deliver luxury outstanding service to resolve client issues effectively and with empathy
- Escalate issues diligently to ensure prompt and client-centric resolution
- Initiate proactive, elevated, and relevant product recommendations for each client
- Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction
- Get to know clients and make personal connections; collect relevant information to support longer-term relationship building
- Ensure compliance with all policies and processes at all times
- Communicate with passion and authenticity, using elevated verbal and written language
- Meet and exceed client, service, and commercial goals
Qualifications
- Experience in luxury client service (retail, travel, hospitality) and a client-centric mindset
- Excellent verbal and written communication skills, high energy, and passion
- Strong computer experience working on multiple software platforms
- Ability to multitask, handling phone, email, and live chat communications simultaneously
- Flexibility to work varied schedule, including days, nights, weekends, and holidays
- Authorization to work in Canada
- Proficiency with Salesforce (strong asset)
Skills
Experience
Minimum 3 years of experience in luxury client service, retail, travel, or hospitality environments, with demonstrated proficiency in delivering client-centric solutions across multiple communication platforms.
Workplace
The successful candidate will be located in Toronto, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 20.57 to CAD 27.83 per hour.
Benefits
Sales commission eligibility.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Service Specialist», «Luxury Customer Advisor», «Client Relations Specialist», «Customer Experience Advisor», «Retail Client Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.