Tiffany & Co. Client Advisor — Contact Centre
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $20.57–27.83/hour
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- May 17, 2026
About Tiffany & Co.
Tiffany & Co. is an internationally recognised maison specialising in high-jewelry and luxury goods, known for its craftsmanship, iconic design language and emphasis on exceptional client service. The brand operates globally within the LVMH group and combines a long heritage with contemporary retail innovation and a growing focus on corporate sustainability.
Tiffany & Co. seeks a Client Advisor (Contact Centre) in Toronto to deliver luxury omnichannel client service and sales.
Role & Responsibilities
- Represent the Tiffany brand in every client interaction, delivering elevated luxury service across phone, email and live chat channels.
- Listen to clients’ needs and deliver personalised product recommendations, storytelling and brand knowledge to drive conversion and long-term loyalty.
- Achieve and exceed client service and commercial sales targets, including proactive outreach and up‑selling where appropriate.
- Resolve client enquiries and issues with empathy and efficiency, escalating complex matters to ensure timely, client-centric resolutions.
- Capture and maintain accurate client data to support relationship building and future clienteling activities.
- Communicate using elevated verbal and written language appropriate to a luxury clientele.
- Adhere to company policies, procedures and compliance requirements at all times.
- Work collaboratively with in‑store teams to ensure a seamless omnichannel client experience.
Qualifications
- Minimum three years’ experience in luxury client service (retail, travel or hospitality) with a demonstrable client-centric mindset.
- Excellent verbal and written communication skills, high energy and passion for luxury brand representation.
- Proven ability to manage multiple communication channels simultaneously (phone, email, live chat) and multitask under pressure.
- Flexibility to work a varied schedule including days, nights, weekends and statutory holidays.
- Legal authorization to work in Canada.
- Proficiency with Salesforce is a strong asset.
Skills
Experience
Minimum three years of client-facing experience within luxury retail, hospitality or travel, with a proven track record of delivering high‑touch service and meeting commercial targets.
Education
High school diploma or equivalent; postsecondary training in hospitality, retail management, or customer relations is desirable but not required.
Workplace
The successful candidate will be located in Toronto, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 20.57 to CAD 27.83 per hour.
Benefits
Eligible for sales commission.
Culture
Tiffany & Co. cultivates a culture that balances deep heritage with progressive retailing, emphasising exceptional client experience, craftsmanship appreciation and sustainability. The workplace rewards polished communication, teamwork and a commitment to preserving the maison’s legacy while innovating service delivery.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Contact Centre Client Advisor», «Client Service Representative — Luxury Retail», «Customer Experience Advisor — Contact Centre», «Client Relations Specialist — Contact Centre», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.