Tiffany & Co. Client Advisor

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Embody the Tiffany brand in each client interaction, delivering the Tiffany Experience with distinctive personal flair and authenticity
• Develop and deepen client relationships to drive lifetime loyalty, repeat business, and elevated lifetime value
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets and sales plans
• Capture and cultivate client data, managing both new and existing client relationships through proactive outreach and engagement
• Foster a clienteling culture within the store, encouraging entrepreneurial spirit and client development initiatives
• Deliver elevated client experience during each appointment by identifying innovative ways to grow business through key product pillars
• Execute best practices in hospitality and store amenities optimization, leveraging client feedback and NPS performance data
• Convert clients through discovery and curiosity, demonstrating passion as a brand ambassador during every selling ceremony
• Demonstrate Client Experience Behaviors identified within the NPS program, creating memorable moments that drive elevated in-store experiences
• Style and advise clients by connecting Tiffany's portfolio with their wardrobe and personal aesthetic

Qualifications

• Minimum 3 years of retail, luxury retail, or relevant client-related experience (hospitality, clienteling, or similar)
• Proven track record in achieving commercial results and exceeding sales targets
• Demonstrated ability to connect authentically with clients from diverse backgrounds
• Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email
• Authorization to work in the United States
• College or university degree (desired)
• Proficiency in multiple languages (desired)

Skills

Experience

Minimum 3 years of retail, luxury retail, or relevant client-facing experience in hospitality or similar sectors. Proven ability to consistently achieve commercial results and develop meaningful client relationships.

Education

College or university degree is desired but not required.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.