Tiffany & Co. Assistant Store Manager
Join Tiffany & Co. in Nanjing as an Assistant Store Manager. Lead a dynamic team in achieving sales goals and delivering exceptional customer service in the luxury jewelry sector.
Overview
Tiffany & Co., a distinguished name in the luxury jewelry sector, is part of the esteemed LVMH Group, a global leader in luxury goods. Known for its timeless elegance and iconic designs, Tiffany & Co. offers a dynamic and rewarding work environment where innovation and tradition blend seamlessly. As an employer, Tiffany & Co. is committed to fostering talent and encouraging professional growth within its ranks.
Role & Responsibilities
- Lead and supervise the store team to achieve sales targets and maintain exceptional customer service standards.
- Demonstrate sales leadership by actively engaging on the sales floor and serving as a role model for staff.
- Hire, evaluate, train, and discipline staff in alignment with company policies to meet business strategies and sales goals.
- Motivate staff to achieve sales, service, CRM, and operational objectives.
- Identify and address individual and team training needs in collaboration with the training team and retail coach.
- Supervise store personnel and enforce company policies, ensuring adherence to disciplinary procedures.
- Develop and implement in-store events and incentives to expand the customer base, with a focus on the local market.
- Ensure inventory accuracy and manage stock levels to meet sales and customer demand.
- Maintain the highest degree of customer service and empower associates to handle complex customer service issues.
- Oversee all aspects of store operations, including billing, reconciliation reports, and cost control.
- Collaborate with cross-functional teams to ensure flawless retail execution and customer satisfaction.
Skills
Experience
Proven experience in a retail management role, preferably within the luxury sector.
Workplace
The role is situated in Nanjing, Jiangsu, China. There are currently 50 open positions in Nanjing on Cerulean. Within Jiangsu, Cerulean currently features 142 open roles, including 1 recent additions. Across China, Cerulean lists 1.773 open roles — 30 of them newly added.
Benefits
Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.
Culture
Tiffany & Co. fosters a culture of excellence and innovation, where employees are encouraged to contribute ideas and drive change. The company values diversity and inclusion, creating a supportive environment where all team members can thrive. With a focus on collaboration and mutual respect, Tiffany & Co. is dedicated to maintaining a positive and dynamic workplace.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.