Tiffany & Co. Assistant Manager of Product Services

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Location
Employment Full-Time
Seniority Manager
Posted Jan 7, 2026

Join Tiffany & Co. in Whippany, USA, as an Assistant Manager of Product Services. Lead jewelry alterations and repair operations, ensuring luxury brand standards and client satisfaction.

Overview

Tiffany & Co., a distinguished name in luxury jewelry, operates as part of the LVMH Group, a global leader in luxury goods. Renowned for its timeless elegance and superior craftsmanship, Tiffany & Co. offers a dynamic and enriching work environment that values innovation and excellence.

Role & Responsibilities

  • Oversee daily operations of the product services department, including workflow management and scheduling for jewelry alterations and repairs.
  • Ensure services meet brand standards and client expectations for a luxury brand.
  • Act as a subject matter expert for technical and operational inquiries.
  • Resolve service-related escalations and ensure seamless client experiences.
  • Maintain compliance with internal policies and quality standards.
  • Set and communicate performance goals for the team.
  • Manage team productivity and quality targets while adhering to labor cost budgets.
  • Foster a collaborative and inclusive team culture.
  • Lead process documentation and continuous improvement initiatives.
  • Plan and forecast departmental needs based on historical trends and business insights.

Qualifications

  • Proven experience in jewelry service, repair operations, or luxury retail management.
  • Strong leadership skills with experience in team management and development.
  • Ability to manage workflow and uphold quality standards in a fast-paced environment.
  • Financial and operational acumen, including labor planning and performance reporting.
  • Excellent communication and problem-solving skills.
  • Commitment to inclusion and delivering exceptional client experiences.
  • Experience handling high-value merchandise with discretion.
  • Gemological training or certification (GIA or equivalent preferred).

Skills

Leadership and team management Operational and financial acumen Communication and problem-solving Inventory management Client service excellence Knowledge of auditing and loss prevention procedures

Experience

Minimum of 5 years in a related service management environment, preferably within the luxury retail sector.

Workplace

This position is based in Whippany, New Jersey, USA. Cerulean lists 11 open roles in Whippany. The broader New Jersey area accounts for 111 active listings on Cerulean, 7 of which are new. In USA as a whole, Cerulean currently features 3.477 open positions, with 1364 posted this week.

Benefits

The role offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

Culture

Tiffany & Co. fosters a culture of excellence, innovation, and collaboration, encouraging employees to contribute to the brand's legacy of luxury and craftsmanship. The workplace is inclusive and diverse, promoting engagement and professional growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.