Tiffany & Co. Assistant Manager, Material Operations
- Employment
- Full-Time
- Seniority
- Supervisor
- Industry
- High Jewelry
- Posted
- Jul 23, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. seeks Assistant Manager, Material Operations in Queens, NY. Lead operations, manage staff, and drive process improvements in this permanent luxury jewelry role.
Role & Responsibilities
- Manage all day-to-day operations of the Material Operations department in conjunction with the department Manager
- Oversee staff and workflow management to ensure repair orders are issued both systematically and physically
- Provide oversight of repair estimate pricing, timing, and the direct-from-customer repair process
- Offer management support, direction, and development for departmental staff
- Update and maintain all schedules to ensure adequate coverage
- Assist with implementation and monitoring of new processes and projects
- Set goals that align with luxury brand standards and customer expectations
- Measure results through daily order reporting, production reporting, and quality monitoring
- Identify obstacles and opportunities that affect team daily success
- Hold team and self accountable to consistently produce high-quality work
- Implement and monitor process improvements
- Foster a healthy and safe workplace by promoting internal wellness and safety programs
- Provide leadership by setting clear expectations and holding team members accountable
- Hire top talent capable of growth within one or two levels
- Develop current talent by closing skill gaps through projects and stretch assignments
- Effectively manage employee performance and provide coaching
- Collaborate with Manager to coach, develop, and delegate work effectively
- Cross-train departmental and facility-wide staff to create operational flexibility
- Plan and forecast departmental needs based on historical trends
- Demonstrate financial acumen and business understanding to develop departmental strategies
- Understand industry, corporate, and departmental regulations to manage team appropriately
- Manage workflow to ensure work progresses through all applicable functions
- Conduct ROI analysis on departmental actions and decisions
- Develop contingency plans to maintain financial goals amid business changes
Qualifications
- Bachelor's degree
- Minimum 3 years of business experience with management background
- Strong initiative and ability to work without constant direction
- Demonstrated ability to identify and provide resolution for areas of improvement
- Excellent organizational abilities to manage and prioritize multiple tasks
- Strong English language usage with grammatical and communication skills
- Flexibility with schedule and assignments; willingness to work overtime including possible weekends during holiday season
- High ability to collaborate, build strong business relations, and influence without direct authority
Skills
Experience
Minimum 3 years of business experience with a background in management. Preferred experience includes working in operations, technical, or luxury retail environments, with some familiarity with jewelry, watches, clocks, and silver products. Direct customer interaction experience is advantageous, as is analytical experience.
Education
Bachelor's degree required.
Workplace
This position is based in Queens, New York, USA, within easy reach of New York.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Operations Assistant Manager», «Material Operations Supervisor», «Assistant Operations Manager», «Operations Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.