- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- €50,000/year
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Eyewear & Vision Care
- Posted
- Oct 21, 2026
About Thelios
Thélios, the eyewear excellence of LVMH, brings together design, craftsmanship and industrial mastery to create exceptional frames for some of the world’s most prestigious Maisons. Founded in 2017 and anchored in its state-of-the-art Manifattura in Longarone, Italy, the company offers a distinctive employer experience at the intersection of luxury, innovation and savoir-faire. Thélios cultivates an international, entrepreneurial environment where talent is encouraged to shape the future of high-end eyewear through creativity, precision and collaboration. For professionals passionate about product excellence and the codes of luxury, Thélios provides the opportunity to contribute to an ambitious, fast-growing global house.
Thélios seeks a Field Quality Manager in Milan to oversee product quality across its distribution network and market, translating customer, boutique, Customer Service, logistics and regional-market insights into priorities and improvements. The role leads market claims and eyewear refurbishment, coordinates quality issue resolution and cross-functional improvement initiatives, and develops Field Quality processes and tools. This is a full-time, permanent position under the applicable CCNL Eyewear.
Role & Responsibilities
- Serve as the Quality interface with Customer Service, boutiques, markets and commercial functions for market claims and feedback.
- Lead and develop the team managing market claims and eyewear refurbishment, setting clear priorities, ensuring high-quality interventions and appropriate response times, and monitoring performance.
- Analyze non-quality data, identify trends, recurring issues and early warning signals, and provide reporting and KPIs to support decision-making.
- Coordinate market quality issue management, including containment, root cause analysis, action plans and effectiveness verification with relevant functions.
- Collaborate with Logistics, the main hub and regional warehouses on quality control, packaging, handling and shipping.
- Plan regular visits to boutiques, customers, hubs and markets, including joint visits with Brand Ambassadors, to capture customer feedback and identify improvement opportunities.
- Provide structured market feedback to Quality, Operations, Supply Chain, Product and After Sales teams to support prioritization.
- Promote and lead cross-functional improvement projects to reduce claims, enhance the customer experience and prevent recurrence.
- Support escalations and management decisions with executive summaries, risk assessments and data-driven recommendations.
- Contribute to the development of Field Quality processes, standards and digital tools to improve traceability, responsiveness and the sharing of lessons learned.
Qualifications
- At least 5 years of experience in Quality, Field Quality, Customer Quality or After Sales roles, with increasing responsibility and solid managerial exposure.
- Experience preferably gained in the luxury, fashion or premium goods sector, such as eyewear, jewelry, footwear, leather goods, accessories or products with strong aesthetic and quality requirements.
- Master’s degree in engineering, science or economics.
- Solid experience in claims management, data analysis, structured problem solving, root cause analysis and improvement projects.
- Ability to coordinate international stakeholders and cross-functional teams, including during escalations and when managing competing priorities.
- Fluent English; knowledge of French is a plus.
- Willingness to travel in Italy and internationally.
Skills
Experience
At least 5 years in Quality, Field Quality, Customer Quality or After Sales roles, with increasing responsibility and solid managerial exposure.
Education
Master’s degree in engineering, science or economics.
Workplace
This position is based in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 50,000 per annum.
Culture
Thélios offers a workplace culture rooted in luxury craftsmanship, technical innovation, and the entrepreneurial spirit of the LVMH ecosystem. The company fosters collaboration between design, engineering, manufacturing, and business teams, creating an environment where precision, creativity, and excellence in eyewear are shared priorities.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Thelios, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Field Quality Lead», «Market Quality Manager», «Customer Quality Manager», «Quality Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.