- Location
- Secaucus New Jersey USA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $21/hour
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Nov 3, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal seeks a Watch Coordinator to support inbound processing and authentication operations for fine jewelry and watches, coordinating with watchmakers, specialists, vendors and internal teams. The role is full-time and onsite in Secaucus, New Jersey, with an expected hourly rate of $21.00.
Role & Responsibilities
- Sort and scan inbound and outbound products accurately in system and physical locations, maintaining FIFO order.
- Monitor, report on and respond to product queues across locations, moving products through the pipeline promptly.
- Serve as the point of contact for the Repair program, managing shipping and receiving, invoice tracking, internal and external systems, and updates to internal customers and consignors.
- Investigate and resolve inquiries and issues promptly.
- Track exceptions, rejections and buy-outs, communicating them through appropriate channels.
- Order supplies and tools for multiple locations.
- Adhere to quality standards and SOPs; create process documentation to support ongoing operational quality and efficiency.
- Perform administrative duties.
Qualifications
- At least 2 years of customer service, event, account or project management experience.
- Watch and/or jewelry experience.
- A bachelor’s degree from an accredited college or university is preferred.
- A Graduate Gemology diploma is preferred.
- Strong organizational skills, attention to detail and accuracy.
- Sound decision-making skills.
- A customer-service and collaborative mindset.
- Ability to prioritize multiple time-sensitive tasks and/or escalate issues.
- Comfort and ease navigating business and/or warehouse systems.
- Intermediate to advanced knowledge of Microsoft Office and/or Google Suite.
Skills
Experience
At least 2 years of customer service, event, account or project management experience; watch and/or jewelry experience required.
Education
Bachelor’s degree from an accredited college or university preferred; Graduate Gemology diploma preferred.
Workplace
This position is based in Secaucus, New Jersey, USA, within easy reach of New York.
Explore jobs in New Jersey or in the USA.
Compensation
The base compensation for this position is USD 21 per hour.
Benefits
Employee Stock Purchase Plan; 401(k) with company match; medical, dental and vision insurance; paid parental leave; 9 paid company holidays; 18 paid time-off days, accruing from the first day of work. Employees may also be eligible for a bonus program and incentive pay, depending on the role.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Watch Operations Coordinator», «Watch Processing Coordinator», «Watch Logistics Coordinator», «Watch Services Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.