- Location
- California California USA
- Employment
- Full-Time
- Seniority
- Executive
- Compensation
- $290,000–310,000/year
- Department
- IT & Technology Systems
- Posted
- Nov 3, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal seeks a Vice President of Enterprise Technical Operations to lead technical operations across corporate, retail, and authentication center locations, enterprise applications, and AI enablement, while building a high-performing team. The role is remote in California, full-time, with an expected annual salary range of $290,000–$310,000; starting pay considers work location, skills, experience, market demands, and internal parity.
Role & Responsibilities
- Own and evolve technical operations strategy across core networking, endpoint and device management, and infrastructure supporting corporate, retail, and authentication center locations.
- Partner with the VP of AI to lead enterprise AI enablement, driving adoption and governance of platforms such as Google Gemini Enterprise for employee productivity and workflow automation.
- Direct enterprise application support and roadmaps for NetSuite, Workday, Salesforce, Google Workspace, Okta, and related systems, in partnership with Finance, HR, and Sales/CX stakeholders.
- Build and mature incident and problem management practices, from real-time response and escalation through root-cause analysis and prevention, to minimize business disruption.
- Ensure reliable, secure, and scalable infrastructure and connectivity for retail stores and authentication centers, where uptime directly affects customer and consignor experience.
- Partner with Product & Technology leadership to align technical operations with enterprise architecture and AI platform strategy.
- Set and manage SLAs, operational metrics, and vendor relationships across managed services, telecommunications, and SaaS providers.
- Attract, hire, develop, and retain a high-performing technical operations team; establish clear career paths and a culture of ownership and continuous improvement.
- Drive automation and self-service across IT operations to reduce manual work and enable the team to focus on higher-value strategic priorities.
- Serve as an escalation point and trusted advisor to executive stakeholders on technology operations, risk, and resilience.
Qualifications
- 10+ years of progressive technical operations leadership, including running enterprise IT or infrastructure at scale in a multi-site environment; retail, distribution, or a similar physical footprint is a plus.
- Demonstrated success leading enterprise AI enablement initiatives, deploying and driving workforce adoption of platforms such as Google Gemini Enterprise, Microsoft Copilot, or similar.
- Deep hands-on knowledge of core networking, endpoint and device management (MDM), and infrastructure supporting distributed retail or field locations.
- Strong track record managing enterprise applications such as NetSuite, Workday, Salesforce, Google Workspace, Okta, or comparable systems, and the associated vendor and stakeholder relationships.
- Proven ability to build and run mature incident and problem management functions, including postmortem discipline and continuous improvement processes.
- People-first leadership style and a demonstrated record of attracting, developing, and empowering top talent.
- Experience partnering cross-functionally with Security, Product & Technology, Finance, and Retail Operations leaders.
- Comfort operating in a fast-paced, evolving environment while balancing hands-on execution with strategic planning.
- Excellent communication skills, including experience presenting to and influencing executive stakeholders.
- Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.
- Ability to travel up to 10%.
- Preferred: Experience with enterprise AI adoption and agentic workflows.
- Preferred: Experience in e-commerce or marketplace technology.
- Preferred: Experience managing vendor partnerships and budgets.
Skills
Experience
10+ years of progressive technical operations leadership, including enterprise IT or infrastructure operations at scale in a multi-site environment.
Education
Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.
Workplace
This position is based in California, California, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 290,000 to USD 310,000 per annum.
Benefits
Employee Stock Purchase Plan; 401(k) with company match; medical, dental, and vision insurance; paid parental leave; 9 paid company holidays; flexible time off with manager approval. Employees may also be eligible for a bonus program and incentive pay, depending on role.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Vice President of IT Operations», «Vice President of Enterprise IT», «Vice President of Technology Operations», «Vice President of Infrastructure Operations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.