- Location
- California California USA
- Employment
- Full-Time
- Seniority
- Senior
- Compensation
- $169,951–188,835/year
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Nov 3, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal is seeking a Senior Product Manager, Customer Experience to set product strategy and improve customer journeys across its web and mobile commerce ecosystem. The role leads experimentation, research, cross-functional delivery, and post-discovery and purchase improvements; candidates with less experience may be considered at Product Manager level based on experience and demonstrated impact. The expected annual salary range is $169,951–$188,835, with starting pay determined in part by work location, skills, experience, market demands, and internal parity.
Role & Responsibilities
- Partner with Engineering, UX, Merchandising, and Marketing to deliver high-impact features that advance meaningful KPIs.
- Define and execute a two-year product strategy for customer bottom-of-funnel product domains, drawing on retail and e-commerce expertise.
- Run continuous A/B testing and experimentation to optimize the end-to-end buying flow and validate post-purchase capabilities.
- Use data analysis, usability testing, and customer research to identify friction points and validate purchasing hypotheses.
- Lead the design and implementation of seamless, transparent post-discovery flows to reduce drop-off, build trust, and increase customer lifetime value.
- Lead agile sprints that improve the user experience while maintaining a dependable, scalable transactional foundation.
- Communicate product vision, roadmap priorities, and conversion insights to executive leadership and cross-functional partners.
Qualifications
- At least 5 years of product management experience, with a strong background in e-commerce or digital consumer products.
- Proven ability to own products or experiences from strategy through execution and deliver measurable customer and business outcomes.
- Experience developing product strategies and roadmaps that balance customer needs, business priorities, and technical considerations.
- Strong analytical and problem-solving skills, using data, customer insights, and experimentation to inform product decisions.
- Demonstrated ability to lead cross-functional teams and influence partners across Engineering, Design, Marketing, Merchandising, AI, Analytics, and other stakeholder groups.
- Strong communication skills, including the ability to articulate product vision, priorities, tradeoffs, and the rationale behind decisions.
- Preferred: experience building and optimizing customer experiences across web and mobile.
- Preferred: experience with experimentation, personalization, or other data-driven approaches to improving customer engagement and conversion.
- Preferred: experience in a marketplace, multi-sided, or high-growth e-commerce environment.
- Preferred: experience with customer acquisition, lifecycle engagement, loyalty, or other customer-facing marketing experiences.
- Preferred: hands-on experience or familiarity with using AI tools to accelerate product discovery, development, experimentation, or operational workflows.
- Preferred: experience in luxury retail, resale, or another category with high-consideration customer journeys.
Skills
Experience
At least 5 years of product management experience, with a strong background in e-commerce or digital consumer products.
Workplace
The successful candidate will be located in California, California, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 169,951 to USD 188,835 per annum.
Benefits
Employee Stock Purchase Plan; 401(k) with company match; medical, dental, and vision insurance; paid parental leave; 9 paid company holidays; flexible time off with manager approval. Employees may also be eligible for a bonus program and incentive pay, depending on role.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Digital Product Manager», «Senior Ecommerce Product Manager», «Senior Customer Experience Product Manager», «Senior Product Lead, Customer Experience», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.