- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $16.50–17.50/hour
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Nov 3, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal is hiring a Merchandise Operations Specialist for its Phoenix warehouse to inspect and process consigned luxury goods, enter product specifications, meet monthly quotas and capture accurate product details. The role offers an expected base rate of $16.50–$17.50 per hour, with incentive pay and a $1,000 sign-on bonus subject to eligibility requirements.
Role & Responsibilities
- Inspect consigned luxury products for condition and acceptance standards as part of quality control.
- Enter product specifications into the internal inventory system.
- Meet monthly quota goals while maintaining company processing and quality standards.
- Use technology to capture key product information.
- Provide accurate, relevant product information, including measurements.
Qualifications
- Adaptability and openness to change while maintaining a positive perspective.
- Experience in warehouse production, retail, or a similar environment.
- Basic computer competency and comfort learning new technologies.
- Ability to excel in a high-volume, repetitive, goal-driven environment.
- Self-motivation and drive to achieve results.
- Exceptional attention to detail and organizational skills.
- Ability to lift and move up to 25 pounds and stand for up to 8 hours at a time.
- Ability to read and write in English.
- Ability to accept feedback or coaching and apply it to improve and develop skills.
- Ability to follow and reference training guides.
- Ability to work independently and collaboratively with a team.
- Ability to use available resources to make informed decisions with some subjectivity, or appropriately consult peers or leaders when decisions are unclear.
- Basic proficiency with Mac OS and Google Suite.
- Ability to identify process improvement opportunities and provide constructive feedback.
- Interest in fashion or retail markets and current trends.
Skills
Experience
Experience working in a warehouse production, retail, or similar environment.
Compensation
The base compensation for this position ranges from USD 16.50 to USD 17.50 per hour.
Benefits
$50 in monthly food credits for snacks and meals available for purchase on site; Employee Stock Purchase Plan; 401(k) with company match; medical, dental and vision insurance; paid parental leave; 18 paid time-off days, accruing from the first day of work, and 9 paid holidays; climate-controlled warehouse facility. Eligible employees working a minimum of 40 hours per month may receive performance- and quota-based incentive pay. A tenure-based pay program provides two automatic pay increases during the first 12 months, up to $0.75 more per hour. Eligible employees may receive a monthly performance bonus equivalent to up to $2.30 more per hour when exceeding performance goals. A $1,000 sign-on bonus is paid in two $500 installments, in the first pay periods of January and April 2027, subject to the stated eligibility and good-standing requirements.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Product Intake Specialist», «Merchandise Processing Associate», «Luxury Goods Operations Associate», «Product Quality Control Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.