- Location
- California California USA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $55,000–65,000/year
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Nov 3, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal is hiring a Luxury Account Manager for a remote California territory to grow repeat consignment business through field sales, daily client outreach and in-home appointments. The role requires 40 hours per week, with occasional off-hours work and more than 70% travel within the designated market; compensation is an annual base salary of $55,000–$65,000 plus uncapped commission.
Role & Responsibilities
- Re-engage established clients and drive repeat consignment activity through daily outreach and in-home appointments.
- Follow up on leads generated by the marketing team.
- Leverage consignor relationships to generate referrals and new business.
- Acquire consigned goods from clients and arrange shipment to e-commerce centers on their behalf.
- Conduct daily outreach to existing clients and deliver an outstanding client experience.
- Review contracts with clients.
- Set pricing expectations through in-depth luxury market knowledge and use of internal tools and resources.
- Partner with the Consignor Relations team to resolve client issues and concerns proactively.
- Spend more than 70% of working time in the field building client relationships and acquiring consigned items.
- Perform other duties as required.
Qualifications
- At least 2 years of direct sales experience, with a proven track record in performance-based sales or business development.
- Ability to build rapport quickly and establish trust and credibility with clients.
- Ability to commit to 40 hours per week and occasionally work outside standard hours to accommodate clientele.
- Self-motivation and drive to achieve results.
- Excellent written and verbal communication skills, including the ability to engage sophisticated clientele and adapt communication style to the audience.
- Proven ability to build lasting relationships with clients and colleagues.
- Self-motivated, proactive, dedicated and results-oriented, with the ability to work independently in a fast-paced environment.
- Strong organizational and follow-up skills.
- Ability to use Salesforce or a comparable CRM and G Suite.
- Collaborative, team-focused approach.
- Solutions-focused mindset and growth orientation.
- Adaptability and openness to change.
- Coachability and eagerness to learn.
- Must live within the assigned territory and regularly meet clients in person.
- Current, valid driver's license, except in the Manhattan, Brooklyn and Chicago markets.
- Car insurance that meets or exceeds local requirements.
- Satisfactory Motor Vehicle Record (MVR).
- Ability to travel more than 70% within the designated market.
- Ability to lift and move up to 25 lbs.
- Preferred: Experience selling luxury goods and/or services.
- Preferred: Account management experience.
- Preferred: Existing client book.
- Preferred: Ability to discuss and advise customers on general fashion trends and developments in the luxury market.
Skills
Experience
At least 2 years of direct sales experience.
Workplace
The role is situated in California, California, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 55,000 to USD 65,000 per annum.
Benefits
Uncapped commission; $1,500 monthly commission plus potential additional $500 bonus at target, with top performers earning over $2,500 per month; annual Elite Club trip for top performers; monthly sales competitions with cash, prizes, site credit or stock; Employee Stock Purchase Plan; 401(k) with company match; medical, dental and vision insurance; paid parental leave; unlimited discretionary time off with manager approval; 10 paid company holidays.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Account Executive», «Consignment Account Manager», «Field Sales Account Executive», «Client Account Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.