- Location
- Los Angeles California USA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $85,000–94,000/year
- Department
- Wholesale, Commercial & B2B Sales
- Posted
- Nov 3, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal’s Inside Sales Manager leads a team focused on acquiring luxury products from existing consignors, coaching performance against sales targets and improving workflows, reporting, and the consignor experience. The role is remote for employees in the Pacific, Mountain, or Central time zones and offers an annual base salary of $85,000–$94,000, plus uncapped commission.
Role & Responsibilities
- Coach, train, and manage team performance to ensure monthly sales targets are met or exceeded.
- Monitor and improve team performance by shadowing phone interactions, reviewing written correspondence, and examining the sales pipeline.
- Track team productivity and motivate individuals to meet daily, weekly, and monthly KPIs.
- Interview, hire, train, and develop employees.
- Ensure accurate information is captured in Salesforce and perform quality checks as needed.
- Work closely with other sales channels and management teams to strengthen partnership and alignment.
- Identify opportunities to improve workflows and reporting, and present execution plans to the management team.
- Coach the team to deliver a world-class consignor experience through phone, email, and text interactions.
- Handle general questions and answers, manage escalated consignor issues directly, and liaise with Consignor Relations to resolve them.
Qualifications
- Must live in the Pacific, Mountain, or Central time zone.
- Driven to win, excel, and grow the business in a competitive sales environment.
- Exceptional written and verbal communication skills.
- Ability to thrive in a dynamic, fast-paced work environment.
- Ability to build rapport, establish trust, demonstrate empathy, and quickly build credibility.
- Efficiency, strong organizational and time-management skills, and communication skills.
- Ability to use G-Suite, email, Salesforce, and CRM tools with ease.
- Enthusiasm for growing a team and leading a diverse group of salespeople to success.
- Ability to maintain an upbeat, positive attitude toward change.
- Internal candidates: Graduate of the TRR Leadership Development Program (LDP).
- Internal candidates: Six-month rolling average of 100% or more of units.
Skills
Workplace
This position is based in Los Angeles, California, USA.
Explore jobs in California or in the USA.
Compensation
The base compensation for this position ranges from USD 85,000 to USD 94,000 per annum.
Benefits
Uncapped commission; monthly sales competitions with cash, prizes, or site credit; Employee Stock Purchase Plan; 401(k) with company match; medical, dental, and vision insurance; paid parental leave; nine paid company holidays; flexible time off with manager approval.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Inside Sales Team Manager», «Inside Sales Supervisor», «Sales Operations Manager», «Remote Sales Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.