About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal seeks a Fine Jewelry and Watches Assistant Manager to lead an Authentication team of approximately 15–20, develop team performance, and support operational and production goals. The role offers an annual salary range of $75,000–$80,000, with starting pay informed by work location, skills, experience, market demands, and internal parity; bonus or incentive eligibility may also apply.
Role & Responsibilities
- Oversee a team of approximately 15–20 people.
- Conduct formal and informal feedback conversations to support team development.
- Partner with the Manager to hold the team accountable for meeting or exceeding department goals and demonstrating company values.
- Work with the management team to address team training and development opportunities.
- Ensure weekly ramp-up goals are met for new hires and authenticators undergoing cross-training.
- Hold the team accountable for policies and procedures, including time and attendance.
- Communicate company initiatives and critical messages to the Authentication team.
- Maintain team engagement through daily coaching and motivation.
- Drive team KPIs and engagement while managing floor operations.
- Empower team members and delegate to promote individual growth.
- Build and maintain effective interdepartmental relationships.
- Ensure support functions meet department needs each day.
- Partner with the management team on business strategies to improve production and department results.
- Manage daily operational tasks according to brand standards.
- Act as an ambassador and advocate for The RealReal.
- Communicate and report on the team’s daily performance.
Qualifications
- An undergraduate degree from an accredited college or university is preferred.
- At least 3 years of experience managing a team in ecommerce or website, retail, an auction house, the watch or jewelry industry, or comparable roles.
- Ability to work independently and as part of a team.
- Ability to work in a fast-paced, high-volume environment.
- Strong work ethic and attention to detail.
- Ability to communicate and work closely with management daily.
- Ability to communicate effectively upward and provide peer feedback.
- Excellent organizational and time-management skills.
- Excellent communication skills and a positive approach to collaboration.
- Passion for continuous learning and adaptability to feedback.
- Strong business acumen and ability to align work with company goals.
- Ability to lead by example and maintain a positive team culture.
- Adherence to The RealReal’s policies and procedures.
- Some holidays, weekends, early hours, and late hours may be required.
Skills
Experience
At least 3 years managing a team in ecommerce or website, retail, an auction house, the watch or jewelry industry, or comparable roles.
Education
Undergraduate degree from an accredited college or university preferred.
Compensation
The base compensation for this position ranges from USD 75,000 to USD 80,000 per annum.
Benefits
Employee Stock Purchase Plan; 401(k) with Company Match; medical, dental, and vision insurance; paid parental leave; unlimited discretionary time off with Manager approval; 10 paid company holidays. Employees may also be eligible for a bonus program and incentive pay, depending on role.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Manager, Jewelry and Watches», «Fine Jewelry and Watch Team Manager», «Jewelry and Watch Operations Assistant Manager», «Assistant Authentication Manager, Fine Jewelry and Watches», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.