- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $21–25/hour
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal’s Customer Experience Specialist supports sales, client service and consignment in its SoHo store, advancing the house’s circular-economy mission through client engagement, consignor support and store operations. Part-time positions require a commitment of 25–28 hours per week; the expected hourly rate is $21–$25, with starting pay determined partly by work location, skills, experience, market demand and internal parity.
Role & Responsibilities
- Engage customers through suggestive selling and in-depth product knowledge to exceed daily sales goals.
- Conduct daily outreach to drive consistent store traffic and repeat business.
- Educate buyers and consignors about The RealReal’s circular economy mission and the value of sustainable luxury.
- Manage consignment drop-offs and set clear expectations with consignors about the process and item valuation.
- Review and catalog luxury items for shipment, ensuring each item meets The RealReal’s standards.
- Resolve complex consignor inquiries with a solution-oriented approach that supports long-term loyalty.
- Maintain a pristine sales floor through strategic merchandising, replenishment and adherence to brand aesthetics.
- Support opening and closing procedures and ensure the store is client-ready.
Qualifications
- At least 1 year of retail experience in a customer- or business-facing role.
- Ability to work flexible hours, including holidays, evenings and weekends, to meet business needs.
- Commitment to delivering an elevated experience to customers and employees.
- Problem-solving ability to meet customer needs.
- Positive, friendly demeanor and ability to represent The RealReal with integrity and professionalism.
- Receptiveness to feedback, objectivity when reviewing personal performance and commitment to continually improving performance.
- Ability to remain calm and professional in ambiguous retail situations and use creative partnerships to achieve positive client outcomes.
- Strong organizational and time-management skills, including the ability to balance competing priorities without showing stress or frustration.
- Ability to excel in a dynamic, fast-paced environment.
- Previous luxury or consignment retail experience preferred.
- Proficiency with Google Suite and Salesforce preferred.
- Experience using the Mac iOS operating system preferred.
Skills
Experience
At least 1 year of retail experience in a customer- or business-facing role; previous luxury or consignment retail experience preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position ranges from USD 21 to USD 25 per hour.
Benefits
Part-time benefits include a target bonus of $375 per month, an Employee Stock Purchase Plan, 9 paid company holidays and 9 paid time-off days accruing from the first day of work. Full-time benefits include a target bonus of $750 per month, an Employee Stock Purchase Plan, a 401(k) with company match, medical, dental, vision and commuter benefits at applicable locations, paid parental leave, 9 paid company holidays and 18 paid time-off days accruing from the first day of work.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Associate», «Client Experience Specialist», «Sales Associate», «Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.