The RealReal Brand Specialist

About The RealReal

The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.

Role & Responsibilities

• Work with the team to review all rejected items in the inbound product pipeline while meeting daily and monthly SLA and save goals.
• Use fashion and trend knowledge, along with The RealReal’s brand and condition standards, to identify rejected items with strong desirability and resale potential.
• Clean and process products that can be returned to the pipeline.
• Scan products into the correct locations and ensure they reach designated staging areas.
• Keep work and staging areas neat, organized, and clearly signed, labeled, and dated.
• Research designer requests, enter them into the system, and update brand codes.
• Support Fashion Product Receivers by answering questions, participating in team huddles, and providing feedback and guidance individually and in groups; act as the go-to expert on brand and condition standards for acceptance.
• Maintain open, ongoing communication with Receiving leadership, Training, Merchandising, and Authentication teams.
• Prepare daily and weekly email recaps, monitor team-specific reporting, identify and proactively communicate opportunities to leadership, and help develop solutions.
• Attend and participate in all scheduled brand and merchandising meetings.
• Support the Receiving team through tasks that may include processing consignments, saving items, auditing Receivers, gathering examples, helping create assessments, and completing other assigned projects or tasks as needed.

Qualifications

• At least 1 year of experience in a luxury fashion environment.
• Extensive knowledge of current fashion trends and brands.
• General computer proficiency and the ability to learn new technology quickly.
• Strong research skills and understanding of fashion collection information.
• Ability to analyze data and provide feedback to peers and leadership.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and stay organized in a high-volume, fast-paced environment.
• Highly motivated, with the ability to work independently and with a sense of urgency.
• Positive, can-do attitude and team-oriented mindset.
• Ability to adapt to a dynamic work environment and balance multiple competing priorities.
• Comfort working cross-functionally and communicating with groups of all sizes.
• Preferred: Knowledge of vintage and archival fashion.

Skills

Experience

At least 1 year in a luxury fashion environment

Compensation

The base compensation for this position ranges from USD 20 to USD 23 per hour.

Benefits

Employee Stock Purchase Plan; 401(k) with company match; medical, dental, and vision insurance; paid parental leave; 9 paid company holidays; 18 paid time-off days, accruing from the first day of work. Employees may also be eligible for a bonus program and incentive pay, depending on role.

Culture

A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.