- Location
- Perth Amboy New Jersey USA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $25.87–30.50/hour
- Department
- IT & Technology Systems
- Posted
- Nov 9, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The Associate TechOps Administrator supports technical service delivery by provisioning employee hardware and application access, handling service requests, maintaining asset records, assisting with troubleshooting, and contributing to audits and technical projects. The role is based onsite in Perth Amboy, New Jersey, and offers an expected rate of $25.87–$30.50 per hour, with starting pay considering work location, skills, experience, market demands, and internal parity.
Role & Responsibilities
- Respond to daily service requests promptly and efficiently.
- Record, track, and document ticket information, escalating issues to the appropriate teams when required.
- Manage employee onboarding and offboarding.
- Receive, test, and provision endpoint hardware, including laptops, desktops, phones, and peripherals.
- Manage, update, and maintain records in the asset management tool.
- Assist with basic hardware and application troubleshooting as delegated by senior TechOps staff.
- Support regular audits and technical projects.
- Maintain audio/video and conferencing equipment.
- Keep IT equipment and spaces organized.
- Provision employee hardware and application access.
- Contribute to technical projects, audits, and quality assurance.
- Understand colleagues’ technical needs and problems and implement solutions that support their daily work.
Qualifications
- Strong technical aptitude; professional IT experience or education is an asset.
- Experience using macOS, Windows, iOS, and Android devices.
- Strong writing skills, with the ability to document work clearly and communicate effectively with end users, vendors, and business partners.
- Excellent communication skills, including the ability to explain technical details clearly to end users.
- Ability to work effectively in a fast-paced, iterative, deadline-driven environment.
- Collaborative approach and ability to work closely with teammates and non-technical employees on cross-functional business initiatives.
- Curiosity and a strong desire to understand how and why things work.
- Ability to organize and prioritize work and meet established deadlines.
- Ability to travel 10%.
- Preferred: 6–18 months of professional technical support experience.
- Preferred: Technical degree or certifications.
Skills
Experience
6–18 months of professional technical support experience preferred
Education
A technical degree or certifications preferred
Workplace
The role is situated in Perth Amboy, New Jersey, USA — conveniently close to New York City.
Explore jobs in New Jersey or in the USA.
Compensation
The base compensation for this position ranges from USD 25.87 to USD 30.50 per hour.
Benefits
Employee Stock Purchase Plan; 401(k) with company match; medical, dental, and vision insurance; paid parental leave; 9 paid company holidays; 18 paid time-off days, accruing from the first day of work. Employees may also be eligible for a bonus program and incentive pay, depending on role.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.