The RealReal Associate Luxury Resale Advisor

About The RealReal

The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.

Role & Responsibilities

• Engage new, inactive and prospective clients through daily outreach and in-home appointments to drive consignment activity.
• Develop and execute creative networking and outreach strategies to attract new consignors, reactivate lapsed relationships and generate repeat business.
• Build a sales pipeline by sourcing leads, reactivating lapsed consignors and converting marketing-qualified leads into active consignors; use Salesforce and other tools to manage opportunities.
• Meet or exceed monthly quotas through new business growth, consignor reactivation and performance against key revenue metrics.
• Deliver a high-touch, white-glove experience throughout the consignment process, fostering client satisfaction, trust, long-term engagement and relationships beyond transactional service.
• Present and review consignment contracts, set pricing expectations using internal tools and luxury-market expertise, and guide clients through each step of the process.
• Partner with Retail teams to support sales growth and collaborate with Consignor Relations to address and resolve client concerns.
• Acquire luxury consignment items and coordinate their pickup and shipment to The RealReal’s e-commerce centers end to end.
• Spend more than 70% of working time in the field cultivating client relationships and securing consigned items through personalized in-home appointments.
• Maintain disciplined pipeline management across new business, reactivation and follow-up activity; sustain outreach volume and improve lead-to-consignment conversion.
• Build early momentum in new consignor acquisition, reactivated accounts and overall consignment value contribution.
• Remain motivated through rejection, overcome objections and turn refusals into future opportunities.
• Create opportunities through prospecting, networking and effective use of inbound leads.
• Demonstrate ownership, coachability, disciplined execution and trust-based client relationship management.
• Balance speed and quality by advancing opportunities efficiently while maintaining a high-touch client experience.
• Follow through reliably, communicate dependably and remain accountable to commitments.

Qualifications

• Technologically proficient and comfortable using CRM systems, such as Salesforce, and digital tools to manage a pipeline and drive performance.
• Self-starter with an entrepreneurial mindset who adapts quickly to shifting priorities.
• Motivated by ownership, growth and impact, with the drive to build a book of business and continually improve performance.
• Results-oriented and comfortable working independently in a fast-paced, field-based environment.
• Exceptional ability to build rapport, earn trust and communicate effectively about high-value goods and services with discerning clientele.
• Strong relationship-building, organizational and problem-solving skills, with excellent verbal and written communication.
• Customer-focused, with a passion for luxury, fashion and sustainability.
• Willing and able to travel more than 70% within the designated market.
• Able to commit to a 40-hour workweek with occasional off-hours.
• Must reside in the assigned territory.
• Must hold a valid driver’s license, except in the Manhattan, Brooklyn and Chicago markets, and maintain compliant insurance and driving records.
• Able to lift up to 25 lbs as needed.
• Preferred: Salesforce or similar CRM proficiency.
• Preferred: Prior experience selling luxury goods and/or high-end services.
• Preferred: Strong understanding of fashion trends and the luxury market.

Skills

Compensation

The base compensation for this position ranges from USD 60,000 to USD 70,000 per annum.

Benefits

Uncapped commission; annual Elite Club trip for top performers; monthly sales competitions with cash, prizes or site credit; Employee Stock Purchase Plan; 401(k) with Company Match; medical, dental and vision insurance; paid parental leave; 9 paid company holidays; flexible time off with manager approval.

Culture

A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.