- Location
- Los Angeles California USA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $60,000–70,000/year
- Department
- Retail & Boutique Operations
- Posted
- Nov 3, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal is hiring an Associate Luxury Resale Advisor to acquire luxury consignments, reactivate consignor relationships, and grow sales through a high-touch, field-based client experience. The role requires more than 70% travel within the designated market and a 40-hour workweek with occasional off-hours; expected annual base salary is $60,000–$70,000, with uncapped commission.
Role & Responsibilities
- Engage new, inactive, and prospective clients through daily outreach and in-home appointments to drive consignment activity.
- Develop and execute networking and outreach strategies to attract new consignors, reactivate lapsed relationships, and generate repeat business.
- Build a sales pipeline by sourcing leads, reactivating lapsed consignors, and converting marketing-qualified leads into active consignors; manage pipeline activity and opportunities using Salesforce and other tools.
- Meet or exceed monthly quotas through new business growth, consignor reactivation, and key performance metrics that contribute to revenue growth.
- Deliver a high-touch, white-glove experience throughout the consignment process, fostering client satisfaction, trust, long-term engagement, and relationships beyond transactional service.
- Present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through the process.
- Partner with Retail teams to support sales growth and collaborate with Consignor Relations to address and resolve client concerns.
- Acquire luxury consignment items and coordinate item pickup and shipment to The RealReal’s e-commerce centers.
- Spend more than 70% of working time in the field, cultivating client relationships and securing consigned items through personalized in-home appointments.
- Maintain disciplined pipeline, outreach, reactivation, and follow-up activity; improve lead-to-consignment conversion and build momentum in consignor acquisition, reactivated accounts, and consignment value.
- Prospect, network, and use inbound leads to create opportunities; demonstrate resilience through rejection, overcome objections, and turn refusals into future opportunities.
- Balance efficient opportunity progression with a high-touch client experience, demonstrating ownership, coachability, disciplined execution, trust-based relationships, follow-through, dependable communication, and accountability.
Qualifications
- Technologically proficient and comfortable using CRM systems, including Salesforce, and digital tools to manage pipeline and drive performance.
- Self-starter with an entrepreneurial mindset who adapts quickly to shifting priorities.
- Motivated by ownership, growth, and impact, with the drive to build a book of business and continuously improve performance.
- Results-oriented and comfortable working independently in a fast-paced, field-based environment.
- Exceptional ability to build rapport, earn trust, and communicate effectively about high-value goods and services with discerning clientele.
- Strong relationship-building, organizational, and problem-solving skills, with excellent verbal and written communication.
- Customer-focused, with a passion for luxury, fashion, and sustainability.
- Willing and able to travel more than 70% within the designated market.
- Able to work a 40-hour week, including occasional off-hours, and reside in the assigned territory.
- Valid driver’s license required, except in the Manhattan, Brooklyn, and Chicago markets; compliant insurance and driving record required.
- Able to lift up to 25 lbs as needed.
- Preferred: Salesforce or similar CRM proficiency; prior experience selling luxury goods and/or high-end services; strong understanding of fashion trends and the luxury market.
Skills
Workplace
The role is situated in Los Angeles, California, USA.
Explore jobs in California or in the USA.
Compensation
The base compensation for this position ranges from USD 60,000 to USD 70,000 per annum.
Benefits
Uncapped commission; annual Elite Club trip for top performers; monthly sales competitions with cash, prizes, or site credit; Employee Stock Purchase Plan; 401(k) with company match; medical, dental, and vision insurance; paid parental leave; nine paid company holidays; flexible time off with manager approval.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Consignment Advisor», «Resale Client Advisor», «Luxury Consignment Sales Associate», «Consignor Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.