The Maybourne Riviera Guest Relations Coordinator
Roquebrune-Cap-Martin Provence-Alpes-Côte d'Azur France
About The Maybourne Riviera
The Maybourne Riviera is a Maybourne hotel in Roquebrune-Cap-Martin, France, near Monaco. Its hillside setting overlooks the Mediterranean, with suites and studios, restaurants, an infinity pool and Surrenne Riviera wellness facilities. Hotel careers include accommodation, guest services, food and beverage, culinary and support departments. Its current recruitment includes both established hospitality roles and placements for people developing their professional experience.
The Maybourne Riviera seeks a Guest Relations Coordinator for a seasonal fixed-term contract from March to November 2027, coordinating pre-arrival reservations, VIP and returning guest experiences, guest requests, and cross-departmental communication. The role requires two years’ similar experience, prestigious hotel experience, fluent French, and very good English; benefits include accommodation, transport support, staff dining, bonuses, training, and health insurance.
Role & Responsibilities
- Prepare and monitor reservations before guest arrivals, ensuring information is accurate, guest profiles are updated, and needs and preferences are anticipated.
- Manage VIP and returning guests, personalize their journey, and coordinate welcomes and special arrangements with other departments.
- Serve as the primary contact for guests, agencies, and partners before their stay, organizing dining, activities, treatments, transport, and leisure experiences.
- Coordinate with the Front Desk to prepare arrivals, room assignments, amenities, and checks of VIP rooms and suites.
- Monitor guest requests, reservations, and services in the PMS, ensuring administrative compliance and adherence to GDPR requirements.
- Manage Guest Relations correspondence, follow up on requests, and ensure information is communicated effectively to teams.
- Develop personalized recommendations and experiences, particularly for families and children, while showcasing local offerings and experiences.
- Collaborate with all departments, support operational coordination, and assist Front Desk teams with information handovers and standards.
- Uphold Maybourne Group, Forbes Travel Guide, and LQA standards of excellence by building authentic relationships and anticipating expectations to create memorable guest experiences.
Qualifications
- Attentive, dynamic, organized, and considerate.
- Two years of experience in a similar role.
- Experience in prestigious hotels and strong knowledge of the region, including activities and restaurants.
- Attention to detail and a strong team-oriented mindset.
- Fluent French and a very good level of English.
- Knowledge of a third language is an advantage.
Skills
Experience
2 years in a similar role
Workplace
This position is based in Roquebrune-Cap-Martin, Provence-Alpes-Côte d'Azur, France, within easy reach of Nice.
Explore jobs in Provence-Alpes-Côte d'Azur or in France.
Benefits
Free accommodation for seasonal fixed-term employees and interns; on-site staff parking; free shuttle service between Carnolès and the hotel, and between Ventimiglia and the hotel; 50% reimbursement of monthly public transport passes; hotel-provided and laundered uniform; staff restaurant serving lunch and dinner; conditional seasonal return, referral, and transport bonuses; a discovery stay experience for seasonal employees from their second consecutive season and after six months of cumulative service; preferential rates at the hotel’s restaurants and rooms and at other Maybourne Group hotels in London and Los Angeles; internal wellbeing events, monthly treats, themed meals, general meetings, two osteopathy sessions per month, and a staff party; awareness-raising on charitable and environmental projects; regular training; and advantageous health insurance.
Culture
The Maybourne Riviera’s recruitment materials emphasize teamwork, care in service and professional development. Its roles call for collaboration across departments in an international hospitality setting.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.