The Maybourne Riviera Guest Relations and Concierge Intern

About The Maybourne Riviera

The Maybourne Riviera is a Maybourne hotel in Roquebrune-Cap-Martin, France, near Monaco. Its hillside setting overlooks the Mediterranean, with suites and studios, restaurants, an infinity pool and Surrenne Riviera wellness facilities. Hotel careers include accommodation, guest services, food and beverage, culinary and support departments. Its current recruitment includes both established hospitality roles and placements for people developing their professional experience.

Role & Responsibilities

• Contact each guest to assist with planning their stay, including restaurants, activities and shows.
• Communicate and present the hotel’s services effectively.
• Follow up on guests’ pre-arrival requests and ensure they are arranged.
• Regularly update concierge information.
• Arrange special touches for guests celebrating occasions such as birthdays or honeymoons.
• Deliver an excellent level of service in line with the hotel’s current quality standards, including Maybourne, FORBES and LQA standards.

Qualifications

• Currently studying at a hotel school, with strong guest-relations skills.
• Autonomous, enthusiastic, eager to learn and able to work as part of a team.
• Fluent in French and with a good level of English.
• Knowledge of a third language is an advantage.

Education

Currently studying at a hotel school.

Benefits

Free accommodation for interns and seasonal fixed-term employees; on-site staff parking; free shuttle service between Carnolès and the hotel, and between Ventimiglia and the hotel; 50% coverage of monthly public transport passes; hotel-provided and laundered uniform; staff restaurant serving lunch and dinner; eligibility-based bonuses, including a return bonus for each consecutive season, a referral bonus and a transport bonus; a discovery stay experience after the second consecutive season for seasonal fixed-term employees, or after successful completion of the probationary period for permanent employees, including a welcome drink, dinner and breakfast; preferential rates at the hotel’s food and beverage outlets and for rooms, as well as at other Maybourne Group hotels in London and Los Angeles; internal wellbeing events, including quality-of-life-at-work initiatives, interdepartmental challenges, monthly treats, themed meals, general meetings, two osteopathy sessions per month and a staff party; awareness of charitable and environmental projects; regular training; and advantageous health insurance.

Culture

The Maybourne Riviera’s recruitment materials emphasize teamwork, care in service and professional development. Its roles call for collaboration across departments in an international hospitality setting.

About Cerulean

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