The Maybourne Riviera Front Desk Receptionist

About The Maybourne Riviera

The Maybourne Riviera is a Maybourne hotel in Roquebrune-Cap-Martin, France, near Monaco. Its hillside setting overlooks the Mediterranean, with suites and studios, restaurants, an infinity pool and Surrenne Riviera wellness facilities. Hotel careers include accommodation, guest services, food and beverage, culinary and support departments. Its current recruitment includes both established hospitality roles and placements for people developing their professional experience.

Role & Responsibilities

• Welcome and assist guests throughout their stay, providing personalised service in line with The Maybourne Riviera, Forbes Travel Guide and LQA standards.
• Manage front desk operations, including arrivals, departures, reservations, billing and telephone enquiries, in accordance with hotel procedures and standards.
• Anticipate guest expectations, recognise VIP and repeat guests, note their preferences and follow up diligently on their requests.
• Maintain accurate, up-to-date guest profiles, reservations and information in the hotel management systems.
• Handle first-level complaints, follow up on incidents and escalate special situations to management.
• Oversee the administrative and financial management of guest stays, including petty cash, payment guarantees, billing, collections and guest account checks.
• Use department systems and procedures effectively, ensure reports are accurate and, following training, participate in Night Audit operations as required.
• Collaborate closely with other departments to ensure smooth communication and efficient handling of guest requests.
• Actively promote the hotel's services and outlets, develop ancillary sales and contribute to revenue targets.
• Create personalised, memorable experiences by building genuine relationships, anticipating needs and upholding the highest standards of luxury hospitality.

Qualifications

• Rigorous, dynamic, organised and considerate.
• Two years of experience in a similar position.
• Knowledge of and experience working in prestigious hotels.
• Strong attention to detail and team spirit.
• Fluent French and a very good level of English.
• Knowledge of a third language is an advantage.

Skills

Experience

2 years in a similar position.

Benefits

Free accommodation for seasonal fixed-term employees; on-site staff parking; free shuttle service between Carnolès and the hotel, and between Ventimiglia and the hotel; 50% reimbursement of monthly public transport passes; uniform provided and laundered by the hotel; staff restaurant serving lunch and dinner; eligibility-based bonuses for returning for consecutive seasons, employee referrals and transport; a discovery stay with a welcome drink, dinner and breakfast after successful completion of the probationary period for permanent employees, or from the second consecutive season and six months' cumulative service for seasonal employees; preferential rates at the hotel's dining outlets and rooms, and at other Maybourne Group hotels in London and Los Angeles; internal wellbeing events, including quality-of-life-at-work initiatives, interdepartmental challenges, monthly treats, themed meals, general meetings, two osteopathy sessions per month and staff parties; awareness of charitable and environmental projects; regular training and career development opportunities; advantageous supplementary health insurance.

Culture

The Maybourne Riviera’s recruitment materials emphasize teamwork, care in service and professional development. Its roles call for collaboration across departments in an international hospitality setting.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.