The Maybourne Riviera Assistant Duty Manager

About The Maybourne Riviera

The Maybourne Riviera is a Maybourne hotel in Roquebrune-Cap-Martin, France, near Monaco. Its hillside setting overlooks the Mediterranean, with suites and studios, restaurants, an infinity pool and Surrenne Riviera wellness facilities. Hotel careers include accommodation, guest services, food and beverage, culinary and support departments. Its current recruitment includes both established hospitality roles and placements for people developing their professional experience.

Role & Responsibilities

• Supervise the hotel's daily operations and maintain an operational presence across all departments, ensuring service continuity and excellence.
• Supervise, support and develop teams in collaboration with department heads, overseeing staffing levels, training, schedules and compliance with legal requirements.
• Handle guest complaints and sensitive situations, follow up on incidents and compensation, and implement corrective actions to prevent recurrence.
• Ensure a warm, personalized welcome, anticipate guest needs and monitor satisfaction throughout each stay.
• Oversee Front Desk operations and coordinate continuously with Reservations, Housekeeping, Engineering and Finance to ensure room availability and compliance.
• Ensure internal procedures are followed, particularly for cash handling, payments, deposits, debtor accounts and key handover.
• Inspect public areas, the Front Desk and guest rooms for quality and compliance, following up on checklists, inspections and required maintenance.
• Ensure VIP welcome amenities and products are prepared and that presentation and service standards are maintained.
• Master the hotel's operational systems and tools and rigorously monitor procedures and reporting.
• Develop hotel revenue by encouraging upselling and cross-selling and promoting Maybourne Group outlets and services.
• Uphold The Maybourne Riviera, Forbes Travel Guide and LQA standards of excellence, building authentic relationships and contributing to personalized, memorable guest experiences.

Qualifications

• Rigorous, dynamic, organized and considerate.
• Two years of experience in a similar role.
• Knowledge of and experience working in prestigious hotels.
• A strong sense of responsibility and team spirit.
• Fluent French and a very good level of English.
• Knowledge of a third language is an advantage.

Skills

Experience

Two years in a similar role.

Benefits

Free accommodation for seasonal fixed-term employees; on-site staff parking; free shuttle between Carnolès and the hotel and between Ventimiglia and the hotel; 50% reimbursement of monthly public transport passes; hotel-provided and laundered uniform; staff restaurant serving lunch and dinner; eligibility-based return, referral and transport bonuses; a discovery stay with welcome drink, dinner and breakfast for seasonal employees from their second consecutive season and after six months of cumulative service; preferential rates at the hotel's dining outlets and rooms, and at other Maybourne Group hotels in London and Los Angeles; internal wellbeing events, including monthly osteopathy sessions; regular training; and advantageous health insurance.

Culture

The Maybourne Riviera’s recruitment materials emphasize teamwork, care in service and professional development. Its roles call for collaboration across departments in an international hospitality setting.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.