The Maybourne Beverly Hills Server Attendant

About The Maybourne Beverly Hills

The Maybourne Beverly Hills is Maybourne’s hotel in California, located near Rodeo Drive and Beverly Cañon Gardens. It combines rooms and suites with restaurants, bars, a spa and a rooftop pool. Its dining venues include The Terrace and Dante Beverly Hills. Careers at the property span guest services, housekeeping, food and beverage, culinary work and the operational roles that support a full-service hotel.

Role & Responsibilities

• Support servers in delivering a five-star dining experience and provide friendly, positive service to guests.
• Anticipate and respond promptly to guest needs; handle requests and feedback, address complaints, and promptly inform management of concerns.
• Maintain knowledge of and comply with departmental policies, service procedures, standards, equipment use and applicable state liquor regulations.
• Complete opening duties, including polishing silverware and glassware; setting tables; replenishing side stations, tea and coffee stations, condiments and supplies; cleaning trays; preparing water, bread and beverage stations; checking assignments; transporting supplies; setting up trash and breakdown areas; retrieving clean linen; folding napkins; and assisting servers.
• Attend daily pre-shift meetings with the service team and management.
• Serve water, bread and butter, coffee, tea and other designated non-alcoholic beverages; refill non-alcoholic beverages; remove soiled items from tables; place additional utensils and wares as directed; and transport trays to the breakdown area, separating wares and food according to procedures.
• Monitor table cleanliness, clean and reset tables promptly after guests depart, and maintain cleanliness, sanitation and organization throughout service areas.
• Replenish wares and supplies during service; clean beverage equipment and deliver water bottles, trays and other items for cleaning and sterilization.
• Complete closing duties, including polishing silverware and glassware; replenishing side stations; storing furniture and reusable goods; breaking down food and beverage stations; restocking for the next service; transporting dirty linen to Laundry; securing supplies; and reporting to a supervisor before leaving duty.
• Sign the tip sheet report at the end of the assigned shift.
• Maintain positive guest relations, provide accurate information about hotel services and local attractions, and act in a friendly, helpful and courteous manner toward guests and colleagues.
• Perform other duties assigned by hotel management.

Qualifications

• Experience providing excellent customer service in a fast-paced environment, with patience and a friendly, professional demeanor.
• Strong active-listening skills.
• Excellent organizational and time-management skills.
• Positive attitude and ability to work under pressure and collaborate with bussers, cooks and other staff.
• Knowledge of food-service regulations and proper food and alcohol handling procedures.
• Willingness to work flexible schedules, including days, nights, weekends and holidays, and to work split shifts.
• Ability to solve problems and recover service failures.
• Ability to perform high-quality work without supervision.
• Ability to handle money accurately and operate a point-of-sale system.
• High school diploma.
• Ability to work in a fast-paced environment and deliver orders promptly.
• Luxury-environment experience is a plus.
• Experience in a five-star Forbes restaurant is a plus.
• Able to lift and carry heavy trays and equipment, including delicate china and barware; regularly lift or move up to 25 pounds, occasionally up to 40 pounds, and physically able to lift up to 50 pounds.
• Able to stand and walk for extended periods, perform frequent physical movements, and work indoors and outdoors in changing weather conditions.

Skills

Experience

Experience providing customer service in a fast-paced environment; luxury-environment experience and experience in a five-star Forbes restaurant are preferred.

Education

High school diploma.

Compensation

The base compensation for this position is USD 20 per hour.

Benefits

Medical, dental and vision insurance; company-matched 401(k) plan; company-matched Health Savings Plan; flexible spending; paid holidays; paid time off; paid sick leave; Employee Assistance Program; free parking; employee recognition programs; colleague meals; colleague referral incentive program.

Culture

The Maybourne Beverly Hills describes service as a coordinated effort across its departments. Its recruitment materials emphasize care for guests, collaboration and consistent professional standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.