About The Lanesborough
The Lanesborough is one of London’s most distinguished luxury hotels, occupying a neoclassical landmark at Hyde Park Corner and welcoming guests since 1991. Renowned for its Regency-inspired interiors, dedicated butler service and refined dining, the hotel combines British heritage with highly personalised hospitality. As an employer, it brings together professionals across accommodation, culinary arts, wellness and guest services, united by discretion, precision and an intuitive understanding of individual preferences. Its exacting service culture offers a distinctive setting for those who value craftsmanship, collaborative excellence and the art of creating memorable experiences for an international clientele.
The Lanesborough seeks a Butler Coordinator to manage guest-room and suite amenities and requirements, anticipate guest needs, and coordinate stay preparations with relevant departments using Opera and the Butler private log. The role requires experience in a similar position at a five-star establishment and flexibility to work a 24-hour roster when required.
Role & Responsibilities
- Promote and confidently present the facilities offered at The Lanesborough.
- Manage amenities, facilities and guest requirements within guest rooms and suites.
- Respond attentively and swiftly to guest requirements, provide genuine recognition and anticipate guest needs throughout their stay.
- Coordinate preparations for guests’ stays by communicating with relevant departments.
- Maintain extensive guest histories using the Opera system and the Butler private log.
Qualifications
- Previous experience in a similar role within a five-star establishment is essential; experience in the luxury London market is preferred.
- Excellent command of English; a second language is preferred.
- Immaculate grooming standards.
- Extensive knowledge of emotional intelligence, body language and non-verbal communication.
- Ability to work with minimal supervision.
- Drive to deliver excellent customer service.
- Availability, flexibility and willingness to work a 24-hour roster when required.
- Manual handling is required.
- Eligibility to live and work in the UK, with documented evidence required during recruitment.
Skills
Experience
Previous experience in a similar role within a five-star establishment is essential; luxury London market experience is preferred.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Season ticket loan; enhanced pension scheme; life insurance; complimentary dry cleaning; safety shoes; retail discounts around Victoria, Westminster, Whitehall and the Northbank area; complimentary meals on duty; Cycle to Work scheme; flu vaccinations; discounted chiropodist and massage treatments; sustainability initiatives; social and sports activities; internal transfer and promotion opportunities; cross-departmental exposure; training with industry-leading providers; internal learning gateway; free access to an e-learning platform with job-specific training and personal growth courses; subsidised professional qualifications and certified training programmes; financial incentives through the Recommend-A-Friend scheme; award programmes with prizes; long-service awards; preferential room rates at The Lanesborough for the employee and family; 50% discount on food and beverage and Club & Spa treatments; social events; celebrations of personal milestones; retirement parties. Terms and conditions apply to all benefits.
Culture
The Lanesborough’s workplace culture is rooted in the traditions of British hospitality, with an emphasis on discretion, meticulous attention to detail and highly personalised service. Within its distinguished London setting, collaboration across hotel teams and pride in professional craftsmanship underpin the seamless guest experience, reflecting an environment where exacting standards and thoughtful human connections go hand in hand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.