About The Emory
The Emory is a Maybourne hotel in London’s Belgravia, overlooking Hyde Park. Its suites and studios occupy a building conceived by Richard Rogers, with interiors by several designers. The hotel combines accommodation with Jean-Georges Vongerichten’s abc kitchens and access to Surrenne Belgravia. Careers cover guest services, housekeeping, culinary work and supporting hotel functions, with some operations shared with neighboring The Berkeley.
The Night Manager represents The Emory’s management overnight, oversees on-site staff and Guest Services, ensures guest security and service recovery, and maintains Front Office, cleaning and financial-audit standards. The role is permanent, full-time, with a 4-on, 4-off shift pattern and 42 hours per week.
Role & Responsibilities
- Represent hotel management overnight and take responsibility for all staff on site.
- Lead and participate in the efficient operation of Guest Services, enforcing The Emory’s policies and procedures.
- Use Opera Cloud and uphold LQA, Forbes and Maybourne Front Office standards.
- Resolve guest complaints promptly and efficiently, provide appropriate service recovery, and record all complaints in Knowcross.
- Build collaboration across night teams, develop and motivate the team, work towards team and hotel objectives, resolve team disputes and escalate them where necessary.
- Liaise with the late housekeeper to ensure sufficient vacant, clean rooms are available for walk-ins and that night cleaning schedules are completed; inspect public areas and maintain hotel cleanliness.
- Welcome and escort guests to their suites, explaining hotel and in-room facilities to LQA, Forbes and Maybourne standards.
- Ensure financial reports are accurate and sent daily, and run the night audit in Opera Cloud.
- Be fully conversant with the Health and Safety Policy.
Qualifications
- Previous experience as an Assistant Front Office Manager or Night Manager, in a similar role within a luxury hotel environment.
- Team player who learns quickly and is adaptable.
- Exceptional interpersonal and communication skills.
- Ability to work under pressure.
- Professional and welcoming personality.
- Eligible to live and work in the UK; documented evidence of eligibility is required.
Skills
Experience
Previous experience as an Assistant Front Office Manager or Night Manager in a similar role within a luxury hotel environment.
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Enhanced maternity and paternity pay; holiday allowance increases after 3 and 5 years of service; travel season ticket loans; pension scheme; salary sacrifice; holiday trading; retail discount; subsidised monthly podiatrist and masseuse treatments; flu vaccination vouchers; eye test vouchers and contributions towards glasses; mental health first aiders and a 24-hour colleague assistance helpline; on- and off-site occupational health service; death-in-service salary contribution; wellbeing activities focused on mental and physical health; complimentary all-day dining colleague restaurant; Cycle to Work; wellbeing and social champions; volunteering opportunities; referral scheme with earnings of up to £1,500; colleague recognition and award programme; colleague-of-the-month prizes; an additional paid day off for birthdays; internal transfer and promotion opportunities; in-house training and development; long-service awards; preferential Maybourne room rates of £50 per overnight stay; hotel guest experience stay including an overnight stay and dining; 50% food and beverage discount across Maybourne; social events; wedding and baby gifts; retirement functions. Terms and conditions apply to benefits.
Culture
The Emory’s recruitment materials emphasize individual guest care, collaboration and attention to detail. Its service roles support a personal approach to the guest experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.