- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Nov 11, 2026
About The Emory
The Emory is a Maybourne hotel in London’s Belgravia, overlooking Hyde Park. Its suites and studios occupy a building conceived by Richard Rogers, with interiors by several designers. The hotel combines accommodation with Jean-Georges Vongerichten’s abc kitchens and access to Surrenne Belgravia. Careers cover guest services, housekeeping, culinary work and supporting hotel functions, with some operations shared with neighboring The Berkeley.
The Emory is seeking a Guest Services Supervisor to support its opening Guest Services team in London, overseeing reception operations, guest enquiries and complaints, arrivals, and shift coordination with other departments. The role requires previous Reception or Guest Relations experience, including a similar position in a luxury hotel, and eligibility to live and work in the UK. This is a permanent, full-time role at 40 hours per week.
Role & Responsibilities
- Support Guest Services Management, with a primary focus on reception operations.
- Assist with handling and forwarding guest complaints.
- Ensure smooth daily operations.
- Promote guest awareness of hotel facilities.
- Check all arrivals against the arrival report.
- Monitor no-shows and guests pre-registered from the previous night, contact the booker accordingly, and ensure maximum room revenue is processed.
- Help maintain excellent service standards in line with the minimum requirements of LQA and Forbes.
Qualifications
- Genuine dedication to The Emory and commitment to consistent quality in the product and service.
- Previous experience in Reception or Guest Relations.
- Experience in a similar role within a luxury hotel environment.
- Eligibility to live and work in the UK; documented evidence is required during recruitment.
Experience
Previous experience in Reception or Guest Relations, including work in a similar role within a luxury hotel environment.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Enhanced maternity and paternity pay; increased holiday allowance after 3 and 5 years of service; travel season ticket loans; pension scheme; salary sacrifice; holiday trading; retail discount; subsidised monthly podiatrist and masseuse treatments; flu vaccination vouchers; eye test vouchers and contributions towards glasses; mental health first aiders and a 24-hour colleague assistance helpline; on- and off-site occupational health service; death-in-service salary contribution; wellbeing activities; complimentary all-day dining colleague restaurant; Cycle to Work; wellbeing and social champions; volunteering opportunities; referral scheme with awards up to £1,500; colleague recognition and award programme; colleague-of-the-month awards; additional paid birthday day off; internal transfers and promotion opportunities; in-house training and development; long-service awards; preferential Maybourne room rates of £50 per overnight stay; hotel guest experience stay with overnight accommodation and dining; 50% food and beverage discount across Maybourne; social events; wedding and baby gifts; retirement functions. Terms and conditions apply to benefits.
Culture
The Emory’s recruitment materials emphasize individual guest care, collaboration and attention to detail. Its service roles support a personal approach to the guest experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.