About The Connaught
The Connaught is a Maybourne hotel on Carlos Place in London’s Mayfair. Its hospitality combines traditional interiors and contemporary art with restaurants, bars and an Aman Spa. Careers span accommodation, food and beverage, culinary work and hotel support departments. The hotel’s service is built around discretion and individual guest care, supported by coordination between front-of-house and operational teams.
The Connaught is seeking a Restaurant Guest Relations Manager for Hélène Darroze at The Connaught, a three-Michelin-starred restaurant, to deliver personalised guest experiences, manage VIP relationships and uphold luxury service standards. This is a permanent, full-time role of 40 hours per week, with shifts as required.
Role & Responsibilities
- Deliver exceptional guest experiences and personalised service.
- Build and maintain relationships with VIP, regular and returning guests.
- Manage guest feedback, requests and special occasions.
- Work closely with the Reservations and Restaurant teams to ensure a seamless guest journey.
- Maintain accurate guest profiles and preferences.
- Support and uphold the restaurant’s world-class service standards.
Qualifications
- Previous experience in Guest Relations, Reception, Reservations or a similar luxury hospitality role.
- Experience in a Michelin-starred restaurant or five-star hotel preferred.
- Outstanding communication and interpersonal skills.
- Strong attention to detail and organisational abilities.
- Ability to remain calm and professional in a fast-paced environment.
- Passion for luxury hospitality and delivering exceptional guest experiences.
Skills
Experience
Previous experience in Guest Relations, Reception, Reservations or a similar luxury hospitality role; experience in a Michelin-starred restaurant or five-star hotel preferred.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Excellent salary package; family-friendly policies including enhanced maternity and paternity pay; holiday allowance increases after 3 and 5 years of service; travel season ticket loans; pension scheme; subsidised monthly podiatrist, osteopath and masseuse treatments; flu vaccination vouchers; eye test vouchers and contributions towards glasses; 24-hour employee assistance helpline; on- and off-site Occupational Health Service; death-in-service salary contribution; mental and physical wellbeing activities; complimentary staff restaurant serving nutritious meals; referral scheme with rewards of up to £1,500; employee recognition and award programme; employee-of-the-month prizes; additional paid birthday day off; internal transfer and promotion opportunities; in-house training and development focused on career progression and personal growth; long-service awards; preferential Maybourne room rates of £50 per overnight stay; hotel guest experience stay including an overnight stay and dining; 50% food and beverage discount across Maybourne; social events; wedding and baby gifts; retirement functions. Terms and conditions apply to all benefits.
Culture
The Connaught’s recruitment materials emphasize attention to detail, teamwork and a personal approach to service. Its hotel departments work together to support each guest’s stay.
About Cerulean
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