The Berkeley Guest Services Agent

About The Berkeley

The Berkeley is a Maybourne hotel on Wilton Place, between Knightsbridge and Belgravia in London. Its rooms, restaurants and bars bring together contemporary design and hospitality, with a rooftop pool and access to Surrenne Belgravia. Work at the hotel spans guest services, housekeeping, food and beverage, culinary and support roles. The property sits beside The Emory, with some advertised positions serving both hotels.

Role & Responsibilities

• Provide welcoming, accommodating service to all guests in accordance with departmental Standard Operating Procedures and hotel service standards.
• Perform check-in and check-out duties with a professional, helpful and friendly manner.
• Promote hotel services and facilities and maximise revenue by upselling current promotions.
• Liaise with other departments to support effective communication and service.
• Monitor room allocations and process invoices at check-out.
• Maintain excellent service in line with LQA standards.

Qualifications

• Be an exceptional team player with a passion for delivering an outstanding guest experience.
• Communicate confidently and effectively with guests and clients.
• Demonstrate dedication to The Berkeley and a commitment to consistent quality in its products and services.
• Be a fast learner, adaptable, and possess exceptional interpersonal and communication skills.
• Work effectively under pressure and present a professional, welcoming manner.
• Previous experience as a receptionist, ideally in a similar role within a luxury hotel environment.
• Eligibility to live and work in the UK; documented evidence is required during recruitment.

Skills

Experience

Previous experience as a receptionist, ideally in a similar role within a luxury hotel environment.

Benefits

Enhanced maternity and paternity pay; holiday allowance increases after 3 and 5 years of service; travel season ticket loans; pension scheme; salary sacrifice; holiday trading; retail discount; subsidised monthly podiatrist and masseuse treatments; flu vaccination vouchers; eye test vouchers and contributions towards glasses; mental health first aiders and a 24-hour colleague assistance helpline; on- and off-site occupational health service; death-in-service salary contribution; wellbeing activities; complimentary all-day dining colleague restaurant; Cycle to Work; wellbeing and social champions; volunteering opportunities; referral scheme with earnings up to £1,500; colleague recognition and award programmes; colleague-of-the-month prizes; additional paid day off for birthdays; internal transfer and promotion opportunities; in-house training and development; long-service awards; preferential room rates of £50 per overnight stay for the employee or family across Maybourne; hotel guest experience stay including an overnight stay and dining at the hotels' restaurants and bars; 50% food and beverage discount across Maybourne; social events; wedding and baby gifts; retirement functions.

Culture

The Berkeley’s recruitment materials value teamwork, attention to detail and considerate guest service. Staff work across departments, with some roles also supporting neighboring The Emory.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.