Tapestry Wholesale Account Services Representative

About Tapestry

Tapestry is a New York–based house of modern luxury, uniting the distinctive worlds of Coach, Kate Spade, and Stuart Weitzman. As an employer, the group offers the scale and sophistication of a global fashion leader while preserving the creative spirit and heritage of its iconic brands. Tapestry cultivates an inclusive, purpose-driven culture where design, craftsmanship, digital innovation, and commercial excellence intersect. Its teams are encouraged to think boldly, grow continuously, and contribute to a more responsible future for fashion, making Tapestry a compelling environment for talent seeking impact, creativity, and international opportunity.

Role & Responsibilities

• Independently manage wholesale order book flow from order entry to shipment fulfillment for assigned specialty wholesale clients
• Monitor and ensure product inventory, shipment, and quality standards are executed for assigned wholesale accounts
• Execute all tasks to ensure profitability, productivity, and efficiency for the wholesale revenue cycle and maintain SOX Compliance controls related to auditing, approval, and revenue protection
• Provide accurate and timely customer service to internal and external contacts through demonstrated proficiency of end-to-end supply chain operations
• Act as customer advocate between warehouse and account; serve as primary point of contact for wholesale customers to resolve issues independently or through cross-functional collaboration
• Proactively and clearly communicate account-related issues to both customers and relevant internal business partners
• Partner with Account Executives and leadership to address business issues, risks to financial performance, and resolve service, allocation, and logistical issues
• Review and maintain orders through manual order intake (Excel/PDF) and SAP S4 system from receipt to shipment, including post-market activities, order status ownership, and executing order book changes based on business needs
• Ensure data integrity accuracy through post-analysis by comparing source data against reporting systems
• Monitor order integrity in product assortment, pricing, allocations, and scheduled ship dates; resolve issues in partnership with Sales and wholesale customers regarding extensions, pricing, and Balance to Book (BTB) reconciliation and returns
• Ensure orders are prepared in accordance with projected fill rates and delivery/shipping calendar; work closely with shipping partners to resolve cancel date issues and routing response timeliness
• Provide post-shipment support including shipping documents, Order Status Reports (OSR), Proof of Delivery (POD), Return Authorizations (RA), and research/validate/negotiate shortages, overages, and chargebacks
• Proactively communicate order status information to assigned specialty wholesale customers and other stakeholders as appropriate
• Uphold and adhere to Sarbanes-Oxley (SOX) controls related to revenue protection, approvals, auditing, and claims processing
• Partner with Sales and Wholesale Operations to protect revenue by proactively reporting monthly risks and liabilities; collaborate in order planning
• Review assigned wholesale customer compliance guides to ensure alignment with requirements; flag deviations to customer-facing activities and support resolution in partnership with cross-functional teams
• Minimize chargebacks and losses by researching and troubleshooting them on a timely basis
• Maintain and upkeep Standard Operating Procedures; assess current business processes to identify areas of improvement
• Provide weekly analysis enabling business visibility of achieved shipped dollars versus potential risks; recommend solutions to business and wholesale customers to ensure win-win outcomes
• Perform additional administrative and order management tasks to support regional businesses as needed

Qualifications

• Order Management experience in Sales, Order fulfillment, or Customer Service environments
• 1+ years of experience in wholesale or retail industry
• Intermediate proficiency utilizing Excel (VLookup, Pivot Tables, Basic Cell Formulas)
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills with ability to establish and maintain cross-functional, multi-level relationships
• Ability to work independently and in team environments; develop and cultivate collaborative relationships with internal and external customers
• Ability to recommend, initiate, and influence sound decisions across organizational levels
• Ability to self-manage and balance workload to adjust to competing and shifting priorities
• Demonstrated ability to utilize multiple platforms to extract, analyze, and act upon business-critical data
• Self-motivation with strong sense of personal accountability and ownership
• Working knowledge of SAP S4 and MicroStrategy (preferred)
• Associate's or Bachelor's degree (preferred)

Skills

Experience

1 year of experience in wholesale or retail industry; Order Management experience in Sales, Order fulfillment, or Customer Service environments

Education

Associate's or Bachelor's degree preferred

Workplace

Compensation

The base compensation for this position ranges from USD 60,000 to USD 70,000 per annum.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Tapestry fosters a collaborative, inclusive workplace where creativity, craftsmanship, and consumer insight come together across its portfolio of iconic fashion and lifestyle brands. As an employer, it encourages entrepreneurial thinking, global perspective, and continuous growth, empowering teams to shape meaningful brand experiences while contributing to a culture of innovation and belonging.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.