Tapestry Weekend Sales Associate

About Tapestry

Coach is a global fashion house specialising in leather goods and accessories and is part of the Tapestry portfolio. The brand is known for crafted, design-led product and a consumer-centric retail approach; as an employer it emphasises internal mobility, learning and inclusion within a creative, fast-paced retail environment.

Role & Responsibilities

• Act as the front-line ambassador for Coach, delivering elevated, personalised luxury service in accordance with the Coach Guide to Style and Service standards.
• Build and nurture long-term client relationships through styling, product expertise and tailored recommendations to drive loyalty and repeat purchases.
• Execute omni‑channel sales activities using mobile POS, clienteling tools and social selling (including short‑form video) to capture customer data and close sales.
• Meet and exceed individual and store KPIs through cross-selling, upselling and proactive prospecting.
• Perform daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, and follow POS/asset protection procedures.
• Support inventory cycles and visual standards: receive shipments, replenish stock, maintain sales floor and stockroom organisation, and assist with merchandising tasks.
• Adapt selling techniques to floor traffic, manage multiple customers concurrently and contribute to a collaborative, trust‑based team environment.
• Participate in brand initiatives, training programmes and inclusion activities; accept feedback and maintain a calm, professional demeanour.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven ability to work a flexible schedule, including weekends, peak retail seasons and public holidays.
• Operational experience with POS systems and basic computer devices (iPad, laptop); comfortable using mobile POS and walkie‑talkie communication.
• Strong English proficiency required.
• Social media savvy with experience or interest in live‑stream shopping, video demos or short‑form content (preferred).
• Clienteling and data acquisition capability; ability to read price/release sheets and follow retail procedures.

Skills

Experience

At least one year of sales experience, with prior luxury or premium retail experience strongly preferred; a combination of relevant education and retail experience will be considered.

Education

High school diploma or equivalent; vocational training or certification in retail, fashion, or customer service preferred.

Workplace

Benefits

Inclusive, innovative working environment; internal mobility and career progression; 1 paid volunteering day per year; Ambassador Programme learning & development; regular social events; employee resource groups and regional inclusion councils; attractive employee discount; incentive programme.

Culture

Coach — as part of Tapestry — promotes an inclusive, collaborative culture that values creativity, customer focus and learning. The retail environment rewards entrepreneurial energy, teamwork and a commitment to delivering personalised luxury service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.