Tapestry Temporary Sales Associate

About Tapestry

Coach is an American luxury fashion house celebrated for its leather goods and accessible-luxury ready-to-wear. Operating as a member of the Tapestry portfolio, Coach combines contemporary design with heritage craftsmanship and pursues an inclusive, innovation-led approach to global retail.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized customer service in accordance with Coach standards.
• Build and maintain lasting client relationships through styling advice, product expertise, and proactive follow-up to drive repeat purchases.
• Achieve individual and store sales targets via cross-selling, upselling, and execution of personal sales plans; contribute to team KPIs.
• Operate mobile POS and in-store systems to process purchases, returns, exchanges, and online order pickups accurately and efficiently.
• Use clienteling tools and social selling (including short-form video) to capture customer data, support omni-channel conversion, and source new customers.
• Perform daily operational tasks including inventory receiving and processing, replenishment, visual merchandising, cash wrap duties, and stockroom organization.
• Maintain floor readiness and product presentation; adhere strictly to POS, asset protection, and retail policy procedures.
• Support teammates across functional areas, foster a collaborative environment, and participate in brand initiatives and training programs.

Qualifications

• Minimum of 1+ year(s) of sales experience; luxury retail experience strongly preferred.
• Proven proficiency with POS systems and mobile point-of-sale workflows; comfortable using iPad or laptop for retail tasks.
• Strong English language proficiency required.
• Social media savvy with experience in live-stream shopping, video demos, or social selling preferred.
• Ability to work a flexible retail schedule, including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend, kneel and maneuver across the sales floor and stockroom.

Skills

Experience

At least 1 year of retail or sales experience is required; luxury retail background is preferred. A combination of education and relevant experience will be considered.

Education

High school diploma or equivalent; combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach operates within the Tapestry family and emphasizes creativity, inclusivity, and a consumer-obsessed retail culture. The environment values direct feedback, collaboration, and agile learning, with a focus on delivering exceptional client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.