Tapestry Temporary Sales Associate

About Tapestry

Coach is a global American fashion house known for leather goods, accessories and ready-to-wear. Operating as part of the Tapestry portfolio, the brand combines New York heritage with contemporary design and a focus on accessible luxury. Coach positions itself as an inclusive, design-led employer that invests in retail training and omnichannel capabilities.

Role & Responsibilities

• Serve as the frontline ambassador for the Coach brand, delivering elevated, personalized client service in accordance with Coach service and style standards.
• Drive sales through consultative selling, cross-selling, upselling and execution of individual sales plans to meet or exceed KPIs.
• Build and maintain lasting client relationships via personal styling, clienteling, data capture and follow-up to encourage repeat purchases.
• Operate mobile POS and store systems to process purchases, returns, exchanges and online order pickups accurately and efficiently.
• Leverage clienteling tools and social selling (including short-form video and live-streaming) to acquire customers and drive omni-channel revenue.
• Perform daily operational tasks including inventory receiving, replenishment, visual merchandising, stockroom organization and asset protection procedures.
• Maintain a high-energy selling floor, manage multiple customers simultaneously and adapt selling techniques to business needs and traffic patterns.
• Support team performance through collaboration, participation in brand initiatives and training, and by providing constructive feedback.

Qualifications

• Minimum of 1+ year of sales experience; retail experience strongly preferred (luxury retail preferred).
• Proven ability to operate POS systems and mobile devices (iPad/laptop/mobile POS) and to read price/release sheets.
• Fluent spoken and written English.
• Capability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; bend, climb and maneuver in a retail environment.
• Preferred: social media savvy, experience with live‑stream shopping or video demos, and demonstrated clienteling/data acquisition skills.

Skills

Experience

At least one year of sales experience is required; prior luxury or premium retail experience is preferred. Demonstrated success meeting personal sales targets and using omnichannel selling tools is advantageous.

Education

High school diploma or equivalent is required; some college coursework or retail/customer-service training is preferred. A combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach cultivates an optimistic, creative and inclusive workplace rooted in New York design heritage and the broader Tapestry values. Employees are encouraged to give direct, actionable feedback, embrace change, and contribute to a collaborative retail environment focused on client experience and professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.