Tapestry Temporary Sales Associate

About Tapestry

Coach is a global fashion house known for leather goods and ready-to-wear, operating as a member of the Tapestry portfolio. The brand combines NYC heritage with a contemporary design perspective and benefits from Tapestry’s global scale and commitment to inclusion, creativity, and retail innovation.

Role & Responsibilities

• Serve as the brand ambassador on the sales floor, delivering elevated, personalized service in line with Coach style and service standards.
• Build and maintain lasting client relationships through styling advice, product expertise and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets via cross-selling, upselling and execution of personal sales plans and KPIs.
• Use Mobile POS, clienteling tools and social selling (including short-form video and live demos) to capture customer data and close omni-channel sales.
• Perform daily retail operations: cash wrap, transactions (purchases, returns, exchanges, online pickups), inventory receiving, replenishment and visual merchandising.
• Maintain a well-organized, fully stocked sales floor and stockroom; follow POS, retail policies and asset protection procedures.
• Support team performance by assisting colleagues across functional areas and fostering a collaborative, trust-based environment.
• Participate in brand trainings, campaigns and inclusion initiatives; remain adaptable to feedback and changing business needs.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proven ability to meet or exceed sales targets and execute personal sales plans.
• Proficiency with POS operation and basic computer devices (iPad/laptop); experience with Mobile POS, clienteling platforms and social selling is preferred.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Able to lift regularly up to 25 lb (up to 50 lb occasionally) and perform physical tasks (climb, bend, kneel, maneuver stockroom).
• Strong English language proficiency.

Skills

Experience

At least 1 year of retail sales experience; previous luxury retail or high-end boutique experience strongly preferred, including direct selling, clienteling and use of POS/clienteling technologies.

Education

High school diploma or equivalent. Post-secondary study in retail, fashion or related fields is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach cultivates an inclusive, creative and performance-driven culture rooted in its New York heritage. As part of Tapestry, the brand emphasizes diversity, personal development and collaborative teamwork while encouraging bold ideas and customer-focused innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.