Tapestry Store Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 19, 2026
About Tapestry
Coach is a globally recognised American luxury leather goods and fashion house, known for craftsmanship and contemporary design. The brand operates as part of the Tapestry portfolio, a global house of brands that invests in inclusive culture, brand-building and omnichannel retail excellence.
Coach — Store Supervisor in Wuxi, China. Lead store sales, coach the team and deliver exceptional client experiences.
Role & Responsibilities
- Lead the in-store team with a visible leadership presence to achieve sales targets and maximise customer lifetime value.
- Act as a Brand Ambassador to consistently deliver Coach values and increase brand awareness through elevated client experiences.
- Implement company initiatives and store operational standards to ensure smooth daily business functioning.
- Monitor and analyse sales performance and KPIs, identify trends, and recommend corrective actions to improve store results.
- Coach, develop and hold team members accountable through recruiting support, interviewing, performance evaluations and targeted training.
- Drive clienteling and customer-centric strategies to build long-term relationships and increase repeat business.
- Provide HR and conflict-resolution support in the absence of senior leadership; champion resources that promote a healthy internal work environment.
- Ensure compliance with company policies and store procedures; support visual merchandising and basic inventory handling as required.
- Perform physical tasks related to store operations, including moving product, cartons or fixtures when necessary.
Qualifications
- Minimum 1+ years of equivalent experience managing a competitive retail store at the lead/supervisor level.
- Proven leadership and coaching capability with a track record of developing team performance to meet KPIs.
- Strong commercial acumen with demonstrated ability to analyse sales data and translate insights into action.
- Customer-focused orientation with experience in clienteling and delivering exceptional luxury service.
- Ability to bend, reach, stretch and lift/move at least 25 pounds; occasionally lift up to 50 pounds.
Skills
Experience
Minimum of 1 year managing a competitive retail space at a lead or supervisor level; demonstrable success driving sales and developing teams in a luxury or premium retail environment.
Education
High school diploma or equivalent; vocational training or certifications in retail, sales or hospitality preferred.
Workplace
The successful candidate will be located in Wuxi, Jiangsu, China.
Culture
Coach cultivates a creative, inclusive and collaborative workplace rooted in craftsmanship and customer obsession. As part of Tapestry, the brand emphasises professional development, equity and cross‑brand opportunities within a global retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Store Team Leader», «Assistant Store Manager», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.