Tapestry Store Supervisor

About Tapestry

Kate Spade New York is a globally recognised lifestyle brand known for its colourful, optimistic aesthetic across handbags, ready-to-wear, accessories and home. The brand operates within the Tapestry portfolio, a global house of fashion brands, and emphasizes creativity, accessible luxury and inclusive brand experiences across retail and digital channels.

Role & Responsibilities

• Lead by example on the sales floor to drive personal and store sales performance and meet KPI targets; analyze metrics and implement best practices to improve results.
• Develop and maintain client relationships through proactive outreach, clienteling and Kate Spade service standards to drive repeat business and VIP retention.
• Model and coach Kate Spade service behaviours—greeting, needs discovery and conversational selling—to elevate team selling skills and customer experiences.
• Recruit, onboard and train sales associates; provide regular feedback and development planning to support individual and team growth.
• Ensure operational excellence: supervise opening/closing procedures, cash handling, bank deposits, register operations and key-holding duties.
• Oversee inventory integrity and stockroom organisation: process POS transactions, transfers, receiving, shipments, repairs and damages.
• Drive omni-channel and virtual selling initiatives including live-stream shopping; lead customer data capture to grow loyalty and repeat purchases.
• Promote brand-safe social media engagement and maintain awareness of platform trends to support store marketing and outreach.

Qualifications

• Minimum 2+ years of retail experience in a management or floor leadership role; luxury or premium retail preferred; combination of education and experience considered.
• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritise effectively.
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
• Social media literacy and familiarity with platform trends.
• Comfort using omni-channel/virtual selling tools, clienteling systems and POS platforms.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform physical duties on the sales floor and in the stockroom.

Skills

Experience

At least two years in a retail service environment with documented experience in floor leadership or management; prior experience in luxury or premium retail is preferred. A combination of formal education and practical retail experience will be considered.

Education

High school diploma or equivalent required; some college coursework or vocational training in retail, merchandising or customer service preferred. Combination of education and experience accepted.

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Kate Spade New York fosters a colourful, optimistic and customer-centric retail culture that prizes creativity and approachable luxury. As part of Tapestry, the workplace emphasises inclusivity, collaboration and development of retail talent through coaching and clear competency expectations.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.